Hotel Front Desk Supervisor

Placements24; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hotel amenities discounts

Medical aid

Retirement fund

Career growth opportunities

Cape Town working environment

Job summary

Placements24 in Cape Town seeks a proactive Front Desk Supervisor to lead the reception team and ensure a seamless guest experience from arrival to departure.

You will manage check-ins, coordinate reservations, and handle guest inquiries with a friendly, professional demeanor in a vibrant Cape Town setting.

Qualifications

• Experience as Front Desk Agent or Supervisor in a hotel.
• Strong communication and interpersonal skills.
• Ability to multitask and handle stressful situations.
• Knowledge of PMS and reservations systems.
• Commitment to guest satisfaction.

Responsibilities

• Supervise and lead the front desk team, ensuring efficient operations and adherence to hotel policies.
• Manage guest check-ins and check-outs, reservations, and special requests with accuracy and professionalism.
• Address and resolve guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
• Train new front desk staff on procedures, systems, and customer service standards.
• Maintain the cleanliness and organization of the front desk area.
• Coordinate with other hotel departments to ensure smooth service delivery.

Skills

PMS knowledge

Front desk operations

Communication skills

Customer service

Multitasking

Conflict resolution

Tools

PMS

Job description

About the Role

Our client is looking for a proactive and customer-focused Hotel Front Desk Supervisor to join their prestigious hotel in Cape Town. You will be the first point of contact for guests, ensuring a seamless and welcoming experience from arrival to departure. This role involves supervising the front desk team, handling guest inquiries and issues, and maintaining the highest standards of service. If you have a passion for hospitality, exceptional organizational skills, and a desire to contribute to an outstanding guest experience in a beautiful Cape Town setting, this is the role for you.

Key Responsibilities

• Supervise and lead the front desk team, ensuring efficient operations and adherence to hotel policies.
• Manage guest check-ins and check-outs, reservations, and special requests with accuracy and professionalism.
• Address and resolve guest complaints and concerns promptly and effectively, ensuring guest satisfaction.
• Train new front desk staff on procedures, systems, and customer service standards.
• Maintain the cleanliness and organization of the front desk area.
• Coordinate with other hotel departments to ensure smooth service delivery.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in a hotel environment.
• Strong knowledge of hotel reservation systems (PMS) and front desk operations.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Ability to multitask and handle stressful situations calmly.
• Experience in problem-solving and conflict resolution.

Benefits

• Competitive salary package.
• Access to hotel amenities and discounts.
• Opportunities for training and career growth in the hospitality sector.
• Medical aid and retirement fund contributions.
• A vibrant work environment in scenic Cape Town.