Front Desk Supervisor

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and performance-ins

Comprehensive medical aid and pension

Uniform provided and laundry service

Growth and development opportunities

Staff accommodation may be available

Job summary

Placements24 in Polokwane is seeking a motivated Front Desk Supervisor to lead the front office team at a prominent hotel. You will oversee check-in/check-out, handle guest inquiries, and ensure standards are met, delivering exceptional guest experiences.

The role requires at least 3 years in hotel front desk operations with supervisory experience, strong leadership and communication skills, and proficiency with PMS and office software.

Qualifications

• Minimum 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proven ability to lead and motivate a team.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in hotel property management systems (PMS) and standard office software.
• Strong understanding of hotel operations and guest service standards.
• High school diploma or equivalent; further education in hospitality management is a plus.

Responsibilities

• Supervise and train front desk staff, ensuring they provide courteous and efficient service to all guests.
• Oversee the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues as needed.
• Manage room inventory and ensure accurate room status updates.
• Assist in developing and implementing front office policies and procedures to enhance guest satisfaction.
• Ensure the front desk area is well-maintained, organized, and presentable at all times.

Skills

Supervisory leadership

Customer service

Team motivation

PMS proficiency

Communication skills

Education

High school diploma or equivalent

Tools

PMS software

Job description

About the Role

Our client is looking for a motivated and experienced Front Desk Supervisor to lead their front office team at a prominent hotel in Polokwane. This role is pivotal in ensuring the smooth and efficient operation of the front desk, providing exceptional guest service, and managing front office staff. You will be responsible for overseeing check-in/check-out procedures, handling guest inquiries and issues, and ensuring adherence to hotel standards and policies. This is a key leadership position within the hotel operations, requiring excellent customer service skills and the ability to motivate a team to deliver memorable guest experiences.

Key Responsibilities

• Supervise and train front desk staff, ensuring they provide courteous and efficient service to all guests.
• Oversee the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues as needed.
• Manage room inventory and ensure accurate room status updates.
• Assist in developing and implementing front office policies and procedures to enhance guest satisfaction.
• Ensure the front desk area is well-maintained, organized, and presentable at all times.

Requirements

• Minimum 3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Proven ability to lead and motivate a team.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in hotel property management systems (PMS) and standard office software.
• Strong understanding of hotel operations and guest service standards.
• High school diploma or equivalent; further education in hospitality management is a plus.

Benefits

• Competitive salary and performance incentives.
• Comprehensive medical aid and pension fund.
• Uniform provided and laundry service.
• Opportunities for professional growth and development.
• Staff accommodation may be available.