Front Office Supervisor

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Staff accommodation may be available

Professional growth opportunities

Discounts on hotel services

Supportive team culture

Job summary

Placements24 is seeking a Front Office Supervisor for a well-regarded hotel in Upington. You will lead the front desk team, oversee check-in/check-out, and ensure guest satisfaction to uphold the property's reputation.

The role requires strong leadership, excellent communication, and knowledge of hotel operations and front desk software. A hybrid work model in Upington is offered, with opportunities for growth and staff benefits.

Qualifications

• Experience as Front Office Supervisor or similar role in a hotel.
• Strong knowledge of hotel operations and front desk procedures.
• Excellent leadership, communication, and customer service skills.
• Proficiency in hotel management software and standard office applications.

Responsibilities

• Supervise and train front desk staff to meet service standards.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly.
• Coordinate with other hotel departments to ensure seamless service.
• Maintain records of guest information and transactions with data integrity.
• Assist in managing room inventory and occupancy optimization.

Skills

Leadership

Communication

Customer service

Front desk procedures

Problem solving

Tools

Hotel management software

MS Office

Job description

About the Role

A well-regarded hotel in Upington is seeking an experienced Front Office Supervisor to lead their front desk team. You will ensure efficient check-in/check-out processes, handle guest inquiries, and maintain high service standards. This role is vital for creating a positive first and last impression for guests, contributing to the hotel's reputation for excellent service in the Northern Cape , operating on a hybrid schedule.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints, resolving issues promptly.
• Coordinate with other hotel departments to ensure seamless guest service.
• Maintain records of guest information and transactions, ensuring data integrity.
• Assist in managing room inventory and ensuring optimal occupancy.

Requirements

• Previous experience as a Front Office Supervisor or similar role in a hotel environment.
• Strong knowledge of hotel operations and front desk procedures.
• Excellent leadership, communication, and customer service skills.
• Proficiency in hotel management software and standard office applications.
• Ability to work flexible hours and adapt to a hybrid work model in Upington .
• Problem-solving skills and the ability to remain calm under pressure.

Benefits

• Competitive salary and potential for performance bonuses.
• Staff accommodation may be available.
• Opportunities for professional growth within the hospitality sector.
• Discounts on hotel services and amenities.
• A supportive team culture in the scenic Northern Cape .