Front Office Supervisor

Placements24; Klerksdorp; On-site; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical aid & UIF

Career advancement

Employee discounts

Supportive team

Job summary

Placements24 in Klerksdorp is seeking an organized and service-oriented Front Office Supervisor to lead the front desk team and ensure guest satisfaction throughout their stay in the North West.

You will train and motivate front desk agents, assist guests with check-in/check-out, and maintain accurate guest accounts while upholding hotel standards.

This role requires flexible hours, strong leadership, and excellent communication in a dynamic hospitality environment.

Qualifications

• Previous experience as a Front Desk Agent or similar role with leadership potential.
• Excellent customer service and communication skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays.

Responsibilities

• Supervise the daily activities of the front desk team, ensuring adherence to hotel standards.
• Assist guests with check-in, check-out, reservations, and general inquiries.
• Handle guest complaints and concerns effectively, escalating issues to management when necessary.
• Train new front desk agents on procedures, systems, and customer service standards.
• Maintain the accuracy of guest accounts and ensure all transactions are processed correctly.

Skills

Leadership

Customer Service

Communication

PMS

Tools

PMS

Job description

About the Role

Our client is seeking an organized and service-oriented Front Office Supervisor to join their dynamic team in Klerksdorp . You will play a crucial role in ensuring the smooth and efficient operation of the front desk, providing a warm welcome and exceptional service to all guests. This position requires strong leadership skills, attention to detail, and the ability to train and motivate front desk agents. You will be instrumental in creating a positive first impression and ensuring guest satisfaction throughout their stay in the North West province.

Key Responsibilities

• Supervise the daily activities of the front desk team, ensuring adherence to hotel standards.
• Assist guests with check-in, check-out, reservations, and general inquiries.
• Handle guest complaints and concerns effectively, escalating issues to management when necessary.
• Train new front desk agents on procedures, systems, and customer service standards.
• Maintain the accuracy of guest accounts and ensure all transactions are processed correctly.

Requirements

• Previous experience as a Front Desk Agent or similar role, with demonstrated leadership potential.
• Excellent customer service and communication skills.
• Proficiency in using hotel property management systems (PMS).
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• A friendly, professional demeanor and a passion for the hospitality industry in Klerksdorp .

Benefits

• Competitive hourly wage and potential for overtime.
• Medical aid contribution and UIF benefits.
• Opportunities for advancement within the front office department.
• Employee discounts on hotel services.
• Be part of a supportive team committed to guest satisfaction in the North West .