Hotel Front Desk Supervisor

Placements24; Benoni; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive hourly wage

Career advancement opportunities

Employee discounts on hotel stays and 

Job summary

Placements24 in Benoni is seeking a proactive Hotel Front Desk Supervisor to lead the front desk team and uphold high hospitality standards. You will oversee daily operations, ensure prompt guest service, and coordinate with housekeeping and maintenance to optimize room inventory and billing accuracy.

The role requires strong leadership, excellent communication, and a commitment to delivering outstanding customer experiences, including weekend and holiday shifts as needed.

Qualifications

• Minimum of 2 years of experience in a front desk or guest service role within the hotel industry.
• Previous supervisory experience is preferred.
• Excellent customer service and problem-solving skills.
• Proficiency in hotel property management systems (PMS).
• Strong communication and interpersonal abilities.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Supervise and train front desk agents, ensuring adherence to service standards and procedures.
• Manage guest check-ins and check-outs, handling inquiries and requests efficiently.
• Resolve guest issues and complaints promptly and professionally, escalating when necessary.
• Oversee room assignments, inventory, and communicate with housekeeping and maintenance departments.
• Ensure the accuracy of billing and payment processes.

Skills

Front desk

Supervisory experience

Customer service

PMS

Communication

Flexibility

Tools

PMS

Job description

About the Role

Our client is looking for a motivated and customer-oriented Hotel Front Desk Supervisor to lead their front desk team in Benoni . You will be responsible for overseeing daily front desk operations, ensuring guests receive prompt, efficient, and friendly service. This role requires strong leadership qualities, excellent communication skills, and a commitment to upholding the hotel's standards of hospitality. You will play a key role in shaping the first and last impressions of our guests.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to service standards and procedures.
• Manage guest check-ins and check-outs, handling inquiries and requests efficiently.
• Resolve guest issues and complaints promptly and professionally, escalating when necessary.
• Oversee room assignments, inventory, and communicate with housekeeping and maintenance departments.
• Ensure the accuracy of billing and payment processes.

Requirements

• Minimum of 2 years of experience in a front desk or guest service role within the hotel industry.
• Previous supervisory experience is preferred.
• Excellent customer service and problem-solving skills.
• Proficiency in hotel property management systems (PMS).
• Strong communication and interpersonal abilities.
• Ability to work flexible hours, including weekends and holidays.

Benefits

• Competitive hourly wage and potential for performance-based incentives.
• Opportunities for career advancement within hotel operations.
• Exposure to diverse guest interactions and hospitality challenges.
• Employee discounts on hotel stays and services.
• A supportive and team-oriented work environment.