Front Office Supervisor

Placements24; Pretoria; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Service charge

Medical & retirement benefits

Accommodation provided

Uniform and meals

Career advancement

Job summary

Placements24 is seeking a Front Office Supervisor for a reputable hotel in Pretoria. You will supervise the front desk team, manage reservations, handle guest inquiries and complaints, and ensure smooth front office operations.

The ideal candidate has at least 2 years in front office or guest services, with 1 year in supervision. Proficiency with PMS and reservation systems, excellent communication, and strong multitasking skills are essential; a Hospitality Management diploma is a plus.

Qualifications

• Minimum 2 years in front office or guest services, with at least 1 year in supervisory capacity.
• Proficiency with PMS and reservation systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A professional appearance and demeanor.
• Diploma in Hospitality Management is a plus.

Responsibilities

• Supervise and coordinate the daily activities of the front desk staff, ensuring efficient service delivery.
• Manage guest check-ins and check-outs, processing payments and ensuring accuracy.
• Handle guest inquiries, requests, and complaints promptly and professionally, seeking satisfactory resolutions.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Train and mentor new front desk agents, providing ongoing feedback and performance evaluations.
• Ensure the lobby and front desk area are well-maintained and presentable at all times.

Skills

Team leadership

Guest services

Communication

Problem solving

Multitasking

Education

Diploma in Hospitality Management

High school diploma

Tools

PMS software

Reservation systems

Job description

About the Role

Our client is seeking a professional and customer-oriented Front Office Supervisor to join a reputable hotel in Pretoria . This role is pivotal in ensuring a welcoming and efficient experience for all guests from arrival to departure. You will supervise the front desk team, manage reservations, handle guest inquiries and complaints, and ensure that all front office operations run smoothly and according to hotel standards. The ideal candidate is a natural leader with a passion for hospitality and excellent communication skills.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk staff, ensuring efficient service delivery.
• Manage guest check-ins and check-outs, processing payments and ensuring accuracy.
• Handle guest inquiries, requests, and complaints promptly and professionally, seeking satisfactory resolutions.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Train and mentor new front desk agents, providing ongoing feedback and performance evaluations.
• Ensure the lobby and front desk area are well-maintained and presentable at all times.

Requirements

• Minimum of 2 years of experience in a front office or guest services role, with at least 1 year in a supervisory capacity.
• Proficiency in hotel management software (PMS) and reservation systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A professional appearance and demeanor.
• High school diploma or equivalent; a diploma in Hospitality Management is a plus.

Benefits

• Competitive salary and potential for service charge distribution.
• Comprehensive medical and retirement benefits.
• Employee accommodation or housing allowance may be provided.
• Uniform and meal provisions during shifts.
• Opportunities for advancement within the hotel group in Pretoria .