Hotel Front Desk Supervisor

Placements24; Klerksdorp; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Health and dental insurance

Professional development

Housing allowance

Job summary

Placements24 in Klerksdorp, North West, seeks an experienced Hotel Front Desk Supervisor to lead the front office and ensure seamless guest check-in/check-out and reservations. You will oversee daily desk operations, coach agents, and uphold service standards to deliver exceptional guest experiences.

The role requires strong leadership, excellent communication, and proficiency with PMS and reservation software.

Qualifications

• Proven experience as a Front Desk Agent or Supervisor
• Excellent communication, interpersonal, and customer service skills
• Proficiency in hotel property management systems (PMS) and reservation software
• Strong organizational skills and the ability to multitask effectively
• Leadership experience and the ability to motivate a team
• A commitment to providing outstanding guest experiences in Klerksdorp

Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, handling reservations, payments, and special requests.
• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Ensure accurate room blocking and coordinate with housekeeping to maintain room readiness.
• Handle cash, credit card transactions, and maintain daily accounting records.
• Implement strategies to enhance guest satisfaction and encourage positive reviews.

Skills

Front desk experience

Leadership

PMS proficiency

Reservation software

Communication

Customer service

Tools

PMS

Reservation software

Job description

About the Role

Our client is seeking an experienced and customer-focused Hotel Front Desk Supervisor to lead their front office operations in Klerksdorp . You will be responsible for overseeing the daily activities of the front desk team, ensuring exceptional guest service, and managing check-in/check-out processes efficiently. This role requires strong leadership qualities, excellent problem-solving skills, and a commitment to maintaining the highest standards of hospitality. You will be the first point of contact for many guests, making a significant impact on their overall experience at the hotel located in the North West province.

Key Responsibilities

• Supervise and train front desk agents, ensuring adherence to hotel policies and service standards.
• Manage guest check-ins and check-outs, handling reservations, payments, and special requests.
• Address and resolve guest inquiries, concerns, and complaints promptly and professionally.
• Ensure accurate room blocking and coordinate with housekeeping to maintain room readiness.
• Handle cash, credit card transactions, and maintain daily accounting records.
• Implement strategies to enhance guest satisfaction and encourage positive reviews.

Requirements

• Proven experience as a Front Desk Agent or Supervisor in a hotel setting.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Strong organizational skills and the ability to multitask effectively.
• Leadership experience and the ability to motivate a team.
• A commitment to providing outstanding guest experiences in Klerksdorp .

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Comprehensive health and dental insurance plans.
• Opportunities for professional development and career advancement.
• Staff accommodation or housing allowance may be considered.
• A dynamic and supportive work environment within a growing hotel brand.