Front Desk Supervisor

Placements24; Bloemfontein; On-site; ZAR 110,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage with overtime

Staff accommodation/subsidy

Employee discounts on hotel services

Opportunities for professional growth

Job summary

Placements24 is recruiting a Front Desk Supervisor for a prominent Bloemfontein hotel. You will lead a team of receptionists, oversee check-in/check-out, and ensure exceptional guest service from arrival.

You will train staff, resolve guest issues, and coordinate with other departments to meet guest needs. The role requires 1–2 years supervisory experience and strong communication in a fast-paced environment.

Qualifications

• Experience in a hotel front desk role, with 1–2 years in a supervisory capacity.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Supervise the daily front desk operations, ensuring smooth check-in and check-out procedures.
• Train and mentor front desk staff, setting performance expectations and providing ongoing feedback.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage room inventory and ensure accurate reservation data.
• Coordinate with other hotel departments to ensure guest needs are met promptly.
• Implement and maintain high standards of customer service and guest satisfaction.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Professional demeanor

Tools

PMS (Property Management System)

Job description

About the Role

Our client is seeking a detail-oriented and customer-focused Front Desk Supervisor to join their team at a prominent hotel in Bloemfontein . This role is essential for providing a warm and efficient welcome to all guests, managing check-in and check-out processes, and overseeing the front desk operations. You will lead a team of receptionists, ensuring high standards of service, resolving guest issues, and contributing to a positive overall guest experience from the moment they arrive.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out procedures.
• Train and mentor front desk staff, setting clear performance expectations and providing ongoing feedback.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage room inventory and ensure accurate reservation data.
• Coordinate with other hotel departments to ensure guest needs are met promptly.
• Implement and maintain high standards of customer service and guest satisfaction.

Requirements

• Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory capacity.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A professional demeanor and appearance.
• Knowledge of the hospitality industry and guest service best practices in Bloemfontein .

Benefits

• Competitive hourly wage with potential for overtime.
• Opportunity to work in a well-regarded hotel in Bloemfontein .
• Staff accommodation may be provided or subsidized for eligible candidates.
• Access to employee discounts on hotel services and amenities.
• A supportive team environment with opportunities for professional growth.