Front Desk Supervisor

Placements24; Gqeberha; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive wage

Overtime potential

Medical benefits

Retirement plan

Employee discounts

Career advancement

Job summary

Placements24 in Port Elizabeth is seeking a Front Desk Supervisor to oversee the reception and front office operations, ensuring a warm, efficient check-in/check-out for guests. You will lead a small team of front desk agents, manage reservations, and handle guest inquiries with a professional, service-driven approach in a busy hotel environment.

This on-site role emphasizes attention to detail, strong communication, and a calm presence under pressure, with opportunities for overtime and career

Qualifications

• Minimum 3 years in front office operations, with at least 1 year in supervision.
• Strong customer service and professional demeanor.
• Experience with Property Management Systems (PMS) required.

Responsibilities

• Supervise daily front desk operations including check-in and check-out.
• Train and schedule front desk agents to ensure coverage and service quality.
• Handle guest inquiries, requests and complaints professionally.
• Manage reservations, cancellations and group bookings.
• Oversee cash handling and daily financial reconciliation.

Skills

Front desk supervision

Customer service

Communication

Organizational skills

Team leadership

PMS experience

Tools

Property Management System (PMS)

Job description

About the Role

Our client is seeking an organized and customer-focused Front Desk Supervisor to manage the reception area and front office operations at their establishment in Port Elizabeth . This role is crucial in creating the first and last impression for guests, ensuring a welcoming and efficient check-in and check-out experience. You will lead a team of front desk agents, handle guest inquiries and concerns, and oversee daily administrative tasks. This position requires excellent interpersonal skills, a keen eye for detail, and a commitment to maintaining high service standards in a busy front-facing environment.

Key Responsibilities

• Supervise the daily operations of the front desk, including check-in, check-out, and guest services.
• Train, mentor, and schedule front desk agents to ensure adequate coverage and service quality.
• Handle guest inquiries, requests, and complaints efficiently and professionally.
• Manage reservations, cancellations, and group bookings.
• Oversee cash handling, billing, and daily financial reconciliation.
• Ensure the lobby area is presentable and welcoming at all times.

Requirements

• Minimum 3 years of experience in front office operations, with at least 1 year in a supervisory role.
• Strong customer service skills and a professional demeanor.
• Experience with Property Management Systems (PMS) is essential.
• Excellent communication and organizational abilities.
• Ability to remain calm and effective under pressure.

Benefits

• Competitive hourly wage and potential for overtime pay.
• Full benefits package including medical and retirement options.
• Employee discounts on accommodation and dining.
• Opportunities for career advancement within the hotel group.
• A positive and supportive team atmosphere focused on guest satisfaction.