Front Desk Supervisor

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career advancement

On-site training

Uniform provided

Meals provided

Dynamic work environment

Job summary

Placements24 in Rustenburg is seeking a professional Front Desk Supervisor to lead the reception team and ensure guests receive a warm welcome and efficient service.

You will oversee daily front desk operations, manage staff performance, handle inquiries, coordinate with housekeeping and maintenance, and prepare daily occupancy and revenue reports. This role requires strong leadership and a commitment to service excellence.

Qualifications

• Experience supervising front desk teams in hospitality.
• Strong leadership and communication abilities.
• Proficiency with PMS and reservation systems.

Responsibilities

• Supervise and train front desk staff, ensure adherence to service standards.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room inventory, reservations, and assignments.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Prepare daily occupancy, revenue, and guest feedback reports.

Skills

Front desk supervision

Leadership

Customer service

Communication

Staff training

Tools

Property Management Systems (PMS)

Reservation software

Job description

About the Role

Our client is seeking a professional and experienced Front Desk Supervisor to lead the reception team at their establishment in Rustenburg . You will be responsible for ensuring guests receive a warm welcome and efficient service, overseeing daily operations of the front desk, and managing staff performance. This role is crucial in shaping the first impression guests have of the establishment, requiring a leader with strong interpersonal skills and a commitment to upholding service standards. You will play a key role in guest satisfaction and operational smoothness within the North West's bustling tourism landscape.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room inventory, reservations, and room assignments.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
• Prepare daily reports on occupancy, revenue, and guest feedback.

Requirements

• Previous experience in a supervisory role at a hotel or similar hospitality establishment.
• Strong leadership, communication, and customer service skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• A keen eye for detail and a commitment to maintaining high standards of presentation and service.

Benefits

• Competitive salary and potential for performance bonuses.
• Opportunities for career advancement within the hospitality sector.
• On-site training and professional development programs.
• Uniform and meals provided during shifts.
• A dynamic and supportive work environment in the heart of Rustenburg .