Front Office Supervisor

Placements24; Gqeberha; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance contributions

Staff accommodation assistance

Opportunities for advancement within a

Dynamic and friendly working env

Job summary

Placements24 invites an experienced Front Office Supervisor for a busy Port Elizabeth hotel. You will lead the reception team, oversee check-ins/outs, handle inquiries, and ensure a welcoming guest experience.

Strong communication and leadership are essential to maintain high service standards. The role requires at least 2 years in front office, supervisory experience preferred, and proficiency with PMS software.

Qualifications

• Minimum 2 years front office or hotel reception experience.
• Supervisory experience preferred.
• Excellent customer service and communication skills.
• Proficiency in PMS.
• Ability to work weekends/holidays.

Responsibilities

• Supervise the daily activities of the front desk staff, ensuring efficient operations.
• Manage guest arrivals and departures, ensuring accuracy and prompt service.
• Handle guest inquiries, requests, and complaints effectively and professionally.
• Train and mentor new front desk team members.
• Maintain high standards of guest service and ensure guest satisfaction.
• Assist with scheduling, performance monitoring, and operational tasks.

Skills

Customer service

Communication

Leadership

Organizational skills

Staff management

Problem solving

Tools

PMS

Job description

About the Role

Our client is seeking an organized and customer-focused Front Office Supervisor to lead the reception team at their establishment in vibrant Port Elizabeth. You will be responsible for ensuring a smooth and welcoming experience for all guests, managing check-ins and check-outs, handling inquiries, and overseeing the daily operations of the front desk. This role requires excellent communication skills, problem-solving abilities, and a commitment to upholding high standards of service. The ideal candidate is a natural leader, adept at managing staff and ensuring guest satisfaction in a busy environment.

Key Responsibilities

• Supervise the daily activities of the front desk staff, ensuring efficient operations.
• Manage guest arrivals and departures, ensuring accuracy and prompt service.
• Handle guest inquiries, requests, and complaints effectively and professionally.
• Train and mentor new front desk team members.
• Maintain high standards of guest service and ensure guest satisfaction.
• Assist with scheduling, performance monitoring, and operational tasks.

Requirements

• Minimum of 2 years of experience in a front office or hotel reception role.
• Previous supervisory experience is highly preferred.
• Excellent customer service and communication skills.
• Proficiency in hotel management software (PMS).
• Ability to work flexible hours, including weekends and holidays.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and potential for overtime pay.
• Health insurance contributions.
• Opportunities for advancement within the hotel group.
• Staff accommodation assistance may be available.
• A dynamic and friendly working environment.