Hotel Front Office Manager

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Health benefits

Professional development

Employee discounts on accommodation/d 

Team environment

Job summary

Placements24 in Bloemfontein seeks a polished Hotel Front Office Manager to lead a busy front desk, oversee reservations, guest relations, and ensure service standards. You will train staff, monitor performance, and strive to deliver a seamless guest experience from check-in to departure.

The role requires strong leadership, exceptional communication, and a hands-on approach to hospitality. Flexible hours, weekends, and holidays are expected in this central Bloemfontein hub.

Qualifications

• Minimum 3 years in front office management or supervision.
• Proven experience in developing front desk staff.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in PMS and reservation software.
• Knowledge of hotel operations and industry best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage day-to-day operations of the front desk, including check-in/check-out and guest inquiries.
• Lead, train, and motivate the front desk team to deliver outstanding service.
• Oversee reservation management, room assignments, and yield management strategies.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Ensure cleanliness and presentation of the lobby and front desk areas.
• Implement and maintain hotel policies and procedures related to front office operations.

Skills

Front office management

Leadership

Customer service

Communication

Problem-solving

Guest relations

Tools

PMS software

Reservation software

Job description

About the Role

Our client is seeking a polished and efficient Hotel Front Office Manager to lead their front desk operations in Bloemfontein. This role is central to ensuring a welcoming and seamless experience for all guests from arrival to departure. You will manage the front desk team, oversee reservations, manage guest relations, and implement service standards that enhance guest satisfaction and loyalty. The ideal candidate possesses strong leadership abilities and a commitment to providing exceptional customer service in the hospitality hub of the Free State.

Key Responsibilities

• Manage the day-to-day operations of the front desk, including check-in, check-out, and guest inquiries.
• Lead, train, and motivate the front desk team to deliver outstanding guest service.
• Oversee reservation management, room assignments, and yield management strategies.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Ensure the cleanliness and presentation of the lobby and front desk areas.
• Implement and maintain hotel policies and procedures related to front office operations.

Requirements

• Minimum of 3 years of experience in front office management or supervision.
• Proven experience in managing and developing front desk staff.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in property management systems (PMS) and reservation software.
• Knowledge of hotel operations and industry best practices.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Competitive salary and potential for performance-based bonuses.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and training.
• Employee discounts on accommodation and dining.
• A supportive team environment in central Bloemfontein.