Front Desk Agent

Placements24; Klerksdorp; On-site; ZAR 96,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage

Staff meals provided during shifts

Uniform provided

Training and advancement opportunities

Job summary

Placements24 is seeking a friendly Front Desk Agent for a hotel in Klerksdorp. The role involves greeting guests, managing check-ins/outs, and assisting with inquiries to ensure a welcoming stay.

This entry-level position emphasizes excellent communication, multitasking, and basic computer skills, within a supportive hotel environment in the North West province.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Previous customer service or hospitality experience is an advantage but not essential.
• Basic computer literacy.

Responsibilities

• Welcome guests warmly upon arrival and handle check-in procedures accurately and efficiently.
• Process check-outs, settle guest accounts, and handle cash and credit card transactions.
• Respond to guest inquiries regarding hotel services, amenities, and local attractions, providing helpful information.
• Handle telephone calls, directing them to the appropriate departments or taking messages.
• Address guest concerns and complaints courteously and professionally, escalating issues to management when necessary.
• Maintain the cleanliness and organization of the front desk area.

Skills

Customer service

Communication

Multitasking

Basic computer literacy

Education

High school diploma

Tools

POS software

Job description

About the Role

Our client is looking for a friendly, organized, and professional Front Desk Agent to be the first point of contact for guests at their hotel in Klerksdorp . This role is vital in creating a positive and welcoming atmosphere, managing check-ins and check-outs efficiently, and assisting guests with inquiries and requests. You will be an ambassador for the hotel, embodying its commitment to excellent service. This is an excellent entry-level opportunity for individuals passionate about hospitality and customer interaction in the North West province.

Key Responsibilities

• Welcome guests warmly upon arrival and handle check-in procedures accurately and efficiently.
• Process check-outs, settle guest accounts, and handle cash and credit card transactions.
• Respond to guest inquiries regarding hotel services, amenities, and local attractions, providing helpful information.
• Handle telephone calls, directing them to the appropriate departments or taking messages.
• Address guest concerns and complaints courteously and professionally, escalating issues to management when necessary.
• Maintain the cleanliness and organization of the front desk area.

Requirements

• High school diploma or equivalent qualification.
• Previous customer service or hospitality experience is an advantage but not essential.
• Excellent communication and interpersonal skills.
• Basic computer literacy and ability to learn new software.
• A positive attitude, strong work ethic, and ability to multitask.

Benefits

• Competitive hourly wage and potential for tips.
• Opportunities for training and advancement within the hotel.
• Staff meals provided during shifts.
• A friendly and supportive work environment.
• Uniform provided.