Guest Services Supervisor

Placements24; Pretoria; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Complimentary hotel stays

Uniform provided

Team-based environment

Job summary

Placements24 is seeking a Guest Services Supervisor to lead the front desk team in Pretoria. You will supervise daily operations, handle guest inquiries, and train junior staff to maintain top service standards in a bustling hotel environment.

The role requires supervisory experience in front desk operations, strong communication, and proficiency with PMS and office software. Competitive salary, development opportunities, and staff benefits are offered.

Qualifications

• Proven front desk or guest relations experience with supervisory exposure.
• Familiar with hotel operations and front office management systems.
• Excellent communication and interpersonal skills.
• Able to stay calm and effective under pressure during peak hours.
• Proficient with PMS and standard office software.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in/check-out.
• Train, mentor, and schedule front desk staff with ongoing feedback.
• Handle guest requests, concerns and complaints professionally and efficiently.
• Manage room inventory, reservations, and ensure billing accuracy.
• Enforce hotel policies and conduct regular team meetings.

Skills

Guest relations

Supervisory experience

Communication

Problem solving

Team training

Tools

PMS systems

Office software

Job description

About the Role

Our client is looking for a dedicated and customer-focused Guest Services Supervisor to lead their front desk team in Pretoria . This vital role ensures that every guest receives a warm welcome and exceptional service from arrival to departure. You will be responsible for supervising the front desk operations, handling guest inquiries and resolving issues, and training junior staff to uphold the highest standards of hospitality. The ideal candidate will have a keen eye for detail, excellent interpersonal skills, and a passion for creating positive guest experiences within a bustling hotel environment.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out processes.
• Train, mentor, and schedule front desk staff, providing ongoing feedback and performance evaluations.
• Handle guest requests, concerns, and complaints with professionalism and efficiency, escalating when necessary.
• Manage room inventory, reservations, and ensure accuracy in billing and payment procedures.
• Implement and enforce hotel policies and procedures to maintain service standards and operational efficiency.
• Conduct regular team meetings to communicate updates, goals, and operational requirements.

Requirements

• Proven experience in a hotel front desk or guest relations role, with at least 1 year in a supervisory capacity.
• Strong understanding of hotel operations and front office management systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure, especially during peak hours.
• Proficiency in using property management systems (PMS) and standard office software.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career growth within the hospitality sector.
• Complimentary hotel stays and discounts at affiliated properties.
• Uniform provided and assistance with professional attire.
• A supportive team environment focused on service excellence.