Guest Services Supervisor

Placements24; East London; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Uniform provided

Staff meals

Career advancement

Coastal workplace

Job summary

Placements24 is seeking a proactive Guest Services Supervisor for a hotel in East London. You will lead the front office team, oversee check-in/check-out, and ensure seamless guest experiences.

You will train staff, coach on customer service excellence, handle guest inquiries and complaints, and support the Front Office Manager to maintain high standards. The role requires flexibility for evenings and weekends and offers a welcoming coastal work environment with career opportunities within the

Qualifications

• Experience supervising front desk teams in hospitality.
• Strong customer service and problem-solving skills.
• Proven leadership and staff coaching abilities.

Responsibilities

• Oversee daily front desk operations and check-in/check-out processes.
• Train new front desk agents and provide ongoing coaching.
• Handle guest inquiries, requests, and complaints.
• Assist in managing room inventory, rates, and availability.
• Collaborate with other departments to ensure seamless service.

Skills

Front desk supervision

Guest service excellence

Leadership

Communication

Tools

Reservation systems

PMS

Job description

Our client is looking for a proactive and experienced Guest Services Supervisor to lead their front office team at their hotel in East London . This role is responsible for overseeing daily operations at the front desk, ensuring exceptional guest experiences, and supporting the Front Office Manager. You will be instrumental in training and motivating staff, handling guest escalations, and maintaining high standards of service. This is an excellent opportunity for a hospitality professional eager to take on more responsibility and contribute to a positive guest journey.

Key Responsibilities

• Supervise the daily activities of the front desk team, ensuring smooth check-in/check-out processes and prompt service.
• Train new front desk agents and provide ongoing coaching to the team to enhance service quality.
• Handle guest inquiries, requests, and complaints, resolving issues effectively and efficiently.
• Assist in managing room inventory, rates, and availability to maximize occupancy and revenue.
• Conduct regular audits of front desk operations to ensure compliance with hotel policies and procedures.
• Collaborate with other departments to ensure seamless service delivery for all guests.

Requirements

• Proven experience as a Guest Services Supervisor or a senior Front Desk Agent in the hospitality industry.
• Strong knowledge of hotel operations, front desk procedures, and reservation systems.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work flexible hours, including evenings, weekends, and public holidays, in East London .
• A passion for guest satisfaction and a commitment to maintaining high service standards.

Benefits

• Competitive salary with shift allowances.
• Comprehensive medical aid and retirement fund contribution.
• Uniform provided and staff meals during shifts.
• Opportunities for career advancement within the group.
• A welcoming and professional work environment on the Eastern Cape coast.