Front Office Supervisor

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive hourly wage

Partial remote work flexibility

Staff facilities and hotel discounts

Medical aid contribution

Retirement fund participation

Supportive team environment

Job summary

Placements24 is seeking a proactive Front Office Supervisor for its Mossel Bay property in the Western Cape. You will support the Front Office Manager, supervise reception staff, and ensure a welcoming, efficient check-in and check-out experience for guests.

The role requires strong organizational and communication skills, familiarity with PMS and office software, and a calm, can-do attitude in a busy hotel environment. Training will be provided, with opportunities for career growth.

Qualifications

• Experience in a front desk or hotel reception role.
• Minimum 1 year in a supervisory capacity.
• Knowledge of hotel operations and front office procedures.
• Excellent communication and customer service skills.
• Proficiency with PMS and standard office software.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Assist guests with check-in, check-out, reservations, and general inquiries in a courteous and efficient manner.
• Handle guest complaints and resolve issues promptly, escalating complex matters to management when necessary.
• Manage room inventory and occupancy levels in coordination with the reservations department.
• Ensure the lobby and reception area are well-maintained and presentable at all times.
• Process payments accurately and handle cash and credit card transactions securely.

Skills

Front desk supervision

Customer service

Communication skills

Multitasking

PMS software

Interpersonal skills

Tools

PMS software

Office software

Job description

About the Role

Our client is looking for a proactive and customer-focused Front Office Supervisor to join their team in Mossel Bay . You will support the Front Office Manager in ensuring the smooth and efficient operation of the reception area, leading a team of front desk agents to deliver exceptional guest service. This role requires excellent organizational skills, a welcoming demeanor, and the ability to handle a variety of guest needs and operational tasks effectively, contributing to a positive first impression for all visitors.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Assist guests with check-in, check-out, reservations, and general inquiries in a courteous and efficient manner.
• Handle guest complaints and resolve issues promptly, escalating complex matters to management when necessary.
• Manage room inventory and occupancy levels in coordination with the reservations department.
• Ensure the lobby and reception area are well-maintained and presentable at all times.
• Process payments accurately and handle cash and credit card transactions securely.

Requirements

• Previous experience in a front desk or hotel reception role, with at least 1 year in a supervisory capacity.
• Strong knowledge of hotel operations and front office procedures.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with property management systems (PMS) and standard office software.
• Ability to multitask and remain calm and professional under pressure.
• A positive attitude and a commitment to providing outstanding guest experiences.

Benefits

• Competitive hourly wage with opportunities for overtime.
• Partial remote work flexibility after initial training period.
• Access to staff facilities and discounts on hotel services.
• Medical aid contribution and retirement fund participation.
• A supportive and team-oriented work environment.