Guest Services Supervisor

Placements24; Gqeberha; On-site; ZAR 230,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Staff discounts on accommodation and F

Professional development

Supportive team environment

Job summary

Placements24 is seeking a Guest Services Supervisor to lead the front desk team at our Port Elizabeth location. You will ensure smooth check-ins/check-outs and provide a welcoming, efficient guest experience on-site.

Ideal candidates will have prior front desk or guest services supervisory experience, strong hotel operations knowledge, and excellent communication and leadership skills to drive guest satisfaction and service standards.

Qualifications

• Previous experience in a front desk or guest services role, with supervisory experience highly preferred.
• Strong understanding of hotel operations and reservation systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a team effectively in a fast-paced environment.
• Commitment to providing exceptional customer service at all times within the Port Elizabeth location.

Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out processes.
• Train, mentor, and motivate front desk staff to provide outstanding guest service.
• Handle guest inquiries, requests, and concerns promptly and professionally, resolving issues to guest satisfaction.
• Manage room inventory and availability, coordinating with housekeeping and maintenance departments.
• Implement and uphold hotel policies and procedures, ensuring compliance and consistency.
• Assist in developing and executing strategies to improve guest satisfaction scores and loyalty.

Job description

About the Role

Our client is seeking a motivated and customer-centric Guest Services Supervisor to join their vibrant team in Port Elizabeth . In this hands-on role, you will be instrumental in delivering exceptional service, leading a team of front desk associates, and ensuring every guest interaction is positive and memorable. You will be the first point of contact for guests, handling check-ins, check-outs, and addressing inquiries or issues with efficiency and a welcoming demeanor. This position requires a leader who is passionate about hospitality, excels in customer service, and is dedicated to maintaining the highest standards of operational excellence on-site.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out processes.


• Train, mentor, and motivate front desk staff to provide outstanding guest service.


• Handle guest inquiries, requests, and concerns promptly and professionally, resolving issues to guest satisfaction.


• Manage room inventory and availability, coordinating with housekeeping and maintenance departments.


• Implement and uphold hotel policies and procedures, ensuring compliance and consistency.


• Assist in developing and executing strategies to improve guest satisfaction scores and loyalty.

Requirements

• Previous experience in a front desk or guest services role, with supervisory experience highly preferred.


• Strong understanding of hotel operations and reservation systems.


• Excellent communication, interpersonal, and problem-solving skills.


• Ability to lead and motivate a team effectively in a fast-paced environment.


• Commitment to providing exceptional customer service at all times within the Port Elizabeth location.

Benefits

• Competitive salary and potential for performance-based bonuses.


• Comprehensive medical and retirement benefits.


• Opportunities for professional development within the hospitality sector.


• Staff discounts on accommodation and dining.


• A supportive and dynamic team environment focused on guest satisfaction.