Hotel Front Desk Supervisor

Placements24; Richards Bay; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Coastal town

Health and wellness benefits

Paid time off

Employee discounts

Job summary

Placements24 invites applications for a Hotel Front Desk Supervisor at a busy Richards Bay property. You will lead the front desk team, ensure smooth check-in/out, handle guest inquiries, and uphold the hotel's standards of service.

The ideal candidate has proven leadership, strong communication, and a track record in front office operations. This role offers competitive pay, health benefits, leave, and employee discounts, in a vibrant coastal town.

Qualifications

• Experience as Front Desk Agent or Supervisor in a hotel environment.
• Demonstrated leadership and team management skills.
• Proficiency in hotel reservation systems and front office operations.
• Excellent communication, interpersonal, and problem-solving abilities.
• A strong commitment to guest satisfaction and service excellence.

Responsibilities

• Supervise, train, and motivate front desk staff to ensure high standards of service.
• Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
• Handle guest complaints and service issues promptly and professionally, escalating when necessary.
• Ensure accurate billing and cash handling procedures are followed.
• Coordinate with other departments to ensure seamless guest stays.
• Maintain the appearance and orderliness of the front desk area.

Skills

Leadership

Team management

Front desk operations

Reservation systems

Communication

Guest service

Job description

About the Role

Our client is seeking a dynamic and experienced Hotel Front Desk Supervisor to lead the front desk team at their bustling Richards Bay property. You will be responsible for ensuring exceptional guest service, managing front desk operations, and supporting your team to create memorable experiences. This role requires strong leadership, excellent organizational skills, and a dedication to upholding the hotel's standards of excellence. As a key member of the management team, you will play an integral part in the guest's first and last impression.

Key Responsibilities

• Supervise, train, and motivate front desk staff to ensure high standards of service.
• Oversee daily front desk operations, including check-ins, check-outs, reservations, and guest inquiries.
• Handle guest complaints and service issues promptly and professionally, escalating when necessary.
• Ensure accurate billing and cash handling procedures are followed.
• Coordinate with other departments to ensure seamless guest stays.
• Maintain the appearance and orderliness of the front desk area.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in a hotel environment .
• Demonstrated leadership and team management skills.
• Proficiency in hotel reservation systems and front office operations.
• Excellent communication, interpersonal, and problem-solving abilities.
• A strong commitment to guest satisfaction and service excellence.

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunity to work in a vibrant coastal town .
• Comprehensive health and wellness benefits.
• Paid time off and holiday leave.
• Employee discounts on hotel stays and services.