On-site Front Desk Supervisor: Lead Guest Experience

Placements24; Vereeniging; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Career advancement opportunities

Job summary

Placements24 in Vereeniging, Gauteng, ZA, seeks a Front Desk Supervisor to oversee daily desk operations and manage a team of receptionists. The ideal candidate ensures a smooth guest arrival and stay, setting a welcoming tone.

You will supervise, train, and support front desk staff, ensuring accurate reservations, smooth check-ins/outs, and high service standards while coordinating with other hotel departments.

Qualifications

• Minimum 2 years in front desk or guest service within hospitality.
• Previous supervisory or leadership experience preferred.
• Proficiency with PMS and hotel reservation software.
• Excellent customer service and communication skills required.
• Able to work on-site in Vereeniging, Gauteng, ZA.

Responsibilities

• Supervise and coordinate daily front desk activities.
• Ensure efficient check-in/out procedures for guests.
• Handle guest inquiries and requests promptly and professionally.
• Manage room inventory and reservations accurately.
• Train and mentor front desk staff on service standards.
• Maintain high guest service standards and address issues.
• Process payments, reconcile daily transactions, and prepare reports.
• Keep lobby area clean, presentable and welcoming.
• Coordinate with other hotel departments to meet guest needs.
• Assist in implementing hotel policies in Vereeniging, Gauteng, ZA.

Skills

PMS proficiency

Guest service

Team supervision

Communication skills

Education

High school diploma

Tools

Opera PMS

Job description

Placements24 in Vereeniging, Gauteng, ZA, seeks a Front Desk Supervisor to oversee daily desk operations and manage a team of receptionists. The ideal candidate ensures a smooth guest arrival and stay, setting a welcoming tone.

You will supervise, train, and support front desk staff, ensuring accurate reservations, smooth check-ins/outs, and high service standards while coordinating with other hotel departments.