Hybrid Front Office Manager - Guest Experience Leader

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Staff housing

Employee discounts

Development opportunities

Job summary

Placements24 is seeking a seasoned Front Office Manager for a prominent Vereeniging hotel in Gauteng. You will oversee all front desk operations, ensuring warm guest welcomes, smooth check-ins/check-outs, and high‑level service while coordinating with housekeeping, maintenance and revenue teams.

The role is hybrid, with on‑site leadership and remote administrative tasks. Ideal candidates have 5+ years in front office, 2+ in a supervisory role, strong PMS skills, and a proven track record in

Qualifications

• Minimum 5 years in front office operations, with 2+ in supervision.
• Proven ability to lead and develop a front desk team.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in PMS and relevant hotel software.
• Ability to stay calm under pressure.
• Degree or diploma in Hospitality Management preferred.

Responsibilities

• Manage day-to-day front office operations, including check-in/check-out.
• Lead, train, and motivate the front desk team.
• Implement hotel policies to ensure efficiency and guest satisfaction.
• Monitor guest feedback and resolve complaints promptly.
• Collaborate with revenue management for room inventory and rates.
• Oversee scheduling to ensure adequate coverage.
• Coordinate with housekeeping and maintenance for a smooth guest experience.
• Ensure front desk systems function correctly.
• Prepare reports on front office performance.
• Develop strategies to improve guest loyalty and profitability.

Skills

Leadership

Front desk operations

Guest service

PMS proficiency

Time management

Education

Bachelors in Hospitality Management

Tools

Opera PMS

PMS software

Job description

Placements24 is seeking a seasoned Front Office Manager for a prominent Vereeniging hotel in Gauteng. You will oversee all front desk operations, ensuring warm guest welcomes, smooth check-ins/check-outs, and high‑level service while coordinating with housekeeping, maintenance and revenue teams.

The role is hybrid, with on‑site leadership and remote administrative tasks. Ideal candidates have 5+ years in front office, 2+ in a supervisory role, strong PMS skills, and a proven track record in