Front Office Lead - Guest Experience Champion (Stays)

Placements24; Midrand; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Staff accommodation or allowance

Complimentary hotel stays

Medical aid and retirement fund

Career development opportunities

Job summary

Placements24 is seeking a seasoned Front Office Manager for a modern hotel in Midrand. Lead the front desk, supervise reception, bell desk, and concierge services, while driving guest satisfaction and efficient check-in/check-out processes.

You will train and motivate staff, manage reservations, handle guest inquiries, and coordinate with other departments to ensure seamless experiences. A degree/diploma in Hospitality is preferred and flexibility for weekend shifts is expected.

Qualifications

• 3+ years in a supervisory or managerial front office role.
• Proven leadership and team management skills.
• Excellent knowledge of PMS and front desk procedures.
• Strong communication and problem-solving skills.
• Customer-centric with a passion for service.
• Ability to work under pressure and handle challenging situations.
• Proficiency in Microsoft Office.
• Flexibility to work weekends/public holidays.
• Knowledge of the Midrand area is beneficial.
• Degree or diploma in Hospitality Management preferred.

Responsibilities

• Oversee day-to-day Front Office operations including reception, bell desk, and concierge.
• Lead, train, and manage front desk team to high service standards.
• Enforce front office policies and procedures.
• Manage guest check-ins and check-outs efficiently.
• Handle inquiries, requests, and complaints promptly.
• Monitor reservations and inventory management.
• Develop strategies to enhance guest satisfaction and loyalty.
• Prepare daily occupancy forecasts and revenue summaries.
• Collaborate with other departments for seamless guest experiences.
• Manage Front Office budget and control expenses.

Skills

Leadership

Team management

Communication

Problem-solving

Customer-centric

Education

Hospitality degree or diploma

Tools

PMS (Hotel reservation systems)

Microsoft Office Suite

Job description

Placements24 is seeking a seasoned Front Office Manager for a modern hotel in Midrand. Lead the front desk, supervise reception, bell desk, and concierge services, while driving guest satisfaction and efficient check-in/check-out processes.

You will train and motivate staff, manage reservations, handle guest inquiries, and coordinate with other departments to ensure seamless experiences. A degree/diploma in Hospitality is preferred and flexibility for weekend shifts is expected.