Hotel Front Office Manager

Placements24; Vereeniging; On-site; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and pension contributions

Career growth opportunities

Job summary

Placements24 is seeking a highly organized Front Office Manager for a prominent hotel in Vereeniging, Gauteng. You will lead the front desk team, oversee check-in/out, reservations and guest inquiries to ensure exceptional service and smooth operations.

The role requires 4+ years in front office with at least 2 years in supervisory capacity, strong PMS knowledge, and flexibility to work evenings, weekends and holidays. Excellent communication and leadership skills are essential.

Qualifications

• 4+ years in front office operations with at least 2 years in a supervisory/managerial role
• Proven ability to lead and motivate a team
• Excellent customer service and communication skills
• Strong knowledge of hotel management systems (PMS) and reservation software
• Experience handling guest complaints and resolving issues effectively
• Diploma or degree in Hospitality Management or related field preferred
• Ability to work flexible hours, including evenings, weekends and holidays

Responsibilities

• Lead the front desk team (receptionists, bell staff, concierges) to maintain high performance
• Oversee daily front office operations for smooth check-in/check-out
• Handle guest inquiries, requests and complaints promptly
• Implement and enforce front office policies and procedures
• Manage room inventory and reservations to optimize occupancy and revenue
• Train and develop front desk staff with ongoing coaching
• Ensure front desk and lobby presentation is clean and professional
• Collaborate with other departments to deliver seamless service
• Develop and manage the front office budget and expenses
• Maintain accurate guest records and ensure data privacy

Skills

Team leadership

Customer service

Communication

Multitasking

MS Office

Education

Hospitality diploma/degree

Tools

PMS software

Reservation software

Job description

About the Role

Our client, a prominent hotel located in Vereeniging, Gauteng, is looking for a highly organized and customer-focused Front Office Manager. This key position is responsible for leading the front desk team to ensure smooth and efficient hotel operations, providing exceptional guest service, and maintaining the hotel's standards of excellence. The Front Office Manager will oversee all front desk activities, including check-in/check-out, reservations, guest inquiries, and issue resolution, ensuring a positive first and last impression for all visitors. This role is vital for the guest experience in Vereeniging, Gauteng.

Key Responsibilities

• Manage and lead the front desk team, including receptionists, bell staff, and concierges, ensuring high levels of performance and professionalism.
• Oversee daily front office operations, ensuring efficient check-in and check-out processes.
• Handle guest inquiries, requests, and complaints promptly and effectively, aiming for complete guest satisfaction.
• Implement and maintain hotel policies and procedures related to front office operations.
• Manage room inventory and reservations to maximize occupancy and revenue.
• Train and develop front desk staff, providing ongoing coaching and performance feedback.
• Ensure the cleanliness and presentation of the front desk area and lobby.
• Collaborate with other hotel departments to ensure seamless service delivery to guests.
• Develop and manage the front office budget, controlling expenses and ensuring profitability.
• Maintain accurate guest records and ensure data privacy.

Requirements

• A minimum of 4 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Strong knowledge of hotel management systems (PMS) and reservation software.
• Experience in handling guest complaints and resolving issues effectively.
• A diploma or degree in Hospitality Management or a related field is advantageous.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office Suite.
• Must reside in or be willing to relocate to Vereeniging, Gauteng.

Benefits

• Our client offers a competitive salary package, along with benefits such as medical aid and pension contributions.
• The Front Office Manager will have opportunities for professional growth and development within the hospitality industry.
• This role provides a challenging yet rewarding career in Vereeniging, Gauteng, with the chance to significantly impact the guest experience and hotel's success.