Hotel Front Office Manager

Placements24; Soweto; On-site; ZAR 250,000 - 450,000; Full time

Benefits offered by this job

Medical aid

Staff discounts

Career development

Job summary

Placements24 is seeking a proactive Front Office Manager for a prominent Soweto hotel. You will oversee the front desk operations, lead a skilled team, and ensure a seamless guest experience from check-in to check-out.

The role requires strong leadership, excellent communication, and proficiency with PMS and reservation software. You will coordinate with other departments to maximize occupancy and guest satisfaction in Gauteng’s dynamic hospitality market.

Qualifications

• 3–5 years of experience in front office operations with at least 2 years in a supervisory or management role.
• Proven track record in delivering outstanding customer service within hospitality.
• Strong leadership and communication skills, with ability to manage a team.

Responsibilities

• Oversee front office operations including reception, concierge, and bell desk.
• Lead, train, and motivate the front office team to deliver exceptional guest service.
• Ensure efficient check-in/check-out, registrations, and room assignments.
• Handle guest inquiries and complaints promptly to ensure satisfaction.
• Manage room inventory, reservations, and forecasting to optimize occupancy and revenue.
• Implement and maintain front office standards and procedures.
• Oversee telephone operations and ensure smooth communications.
• Collaborate with other departments for a seamless guest experience.
• Prepare daily occupancy, revenue and guest feedback reports.
• Maintain knowledge of hotel facilities, services and local attractions.

Skills

Front office ops

Leadership

Customer service

PMS software

Team training

Tools

PMS systems

Job description

About the Role

Our client, a prominent hotel known for its excellent service and vibrant atmosphere in Soweto, Gauteng , is seeking a proactive and experienced Front Office Manager. This critical role is responsible for overseeing all front desk operations, ensuring a seamless and welcoming experience for every guest from check-in to check-out. You will lead the front office team, manage daily operations, and implement strategies to enhance guest satisfaction and operational efficiency. This is an exciting opportunity for a motivated hospitality professional to contribute to the success of a well-respected establishment in the dynamic tourism landscape of Soweto .

Key Responsibilities

• Manage all front office operations, including reception, concierge, and bell desk services.
• Lead, train, and motivate the front office team to deliver exceptional guest service.
• Ensure efficient check-in and check-out procedures, guest registrations, and room assignments.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
• Manage room inventory, reservations, and forecasting to optimize occupancy and revenue.
• Implement and maintain front office standards and procedures.
• Oversee the operations of the hotel's telephone system and ensure efficient communication.
• Collaborate with other hotel departments to ensure a smooth overall guest experience.
• Prepare daily reports on occupancy, revenue, and guest feedback.
• Maintain a high level of knowledge about hotel facilities, services, and local attractions.

Requirements

• A minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven track record in delivering outstanding customer service within the hospitality industry.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and hotel reservation software.
• Excellent organizational and time-management skills, with the ability to multitask effectively.
• Adept at problem-solving and handling challenging guest situations with diplomacy.
• Knowledge of hotel operations, revenue management principles, and safety procedures.
• A passion for hospitality and creating memorable guest experiences.
• Experience working within the Soweto or wider Gauteng region is a plus.

Benefits

Our client offers a competitive salary package, opportunities for career advancement within the hotel group, and comprehensive medical aid benefits. You will be part of a dynamic and supportive team environment dedicated to service excellence. This role provides the chance to significantly impact guest satisfaction and operational success at a key hotel in Soweto . Additional benefits include staff discounts and ongoing professional development.