Front Office Lead: Guest Experience & Operations (Sandton)

Placements24; Sandton; Hybrid; ZAR 250,000 - 380,000; Full time

Benefits offered by this job

Staff discounts on hotel services

Professional growth opportunities

Job summary

Placements24 in Sandton, Gauteng seeks a Senior Front Office Supervisor to oversee the front desk, supervise staff, manage check-ins/outs, and ensure exceptional guest service. The role requires leadership, strong communication, and a proactive approach to guest satisfaction in a bustling hotel environment.

The successful candidate will coordinate with other departments, handle guest inquiries, and maintain high standards of presentation and professionalism across the lobby and front desk.

Qualifications

• 3+ years in hotel front office operations
• PMS experience
• Excellent customer service and communication
• Strong leadership and team management
• Ability to handle pressure and multitask
• Knowledge of Sandton attractions (advantageous)
• High school diploma or hospitality certification (plus)
• Flexibility to work evenings, weekends, holidays
• Professional appearance and friendly demeanor
• Proficiency in Microsoft Office

Responsibilities

• Supervise and lead the front office team, ensuring efficient daily operations.
• Manage guest check-in and check-out with accuracy and speed.
• Handle guest inquiries and complaints professionally and promptly.
• Train and mentor new front office staff on policies and standards.
• Manage room inventory and reservations to optimize occupancy and revenue.
• Coordinate with other hotel departments for seamless guest experiences.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Assist with cash handling, billing, and front desk accounting procedures.
• Implement service improvements to enhance guest satisfaction.
• Ensure lobby and front desk areas meet high presentation standards.

Job description

Placements24 in Sandton, Gauteng seeks a Senior Front Office Supervisor to oversee the front desk, supervise staff, manage check-ins/outs, and ensure exceptional guest service. The role requires leadership, strong communication, and a proactive approach to guest satisfaction in a bustling hotel environment.

The successful candidate will coordinate with other departments, handle guest inquiries, and maintain high standards of presentation and professionalism across the lobby and front desk.