Front Desk Supervisor - Polokwane

Placements24; Polokwane; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career advancement

Medical aid

Pension fund

Staff accommodation

Job summary

Placements24 is seeking a Front Desk Supervisor for a hotel in Polokwane. You will oversee the reception area, manage check-ins/check-outs, and lead a team of receptionists to deliver exceptional guest experiences.

The role requires strong customer service, organizational skills, and proficiency with hotel PMS. You will coordinate with housekeeping and maintenance and maintain accurate guest records in a fast-paced environment.

Qualifications

• Previous experience as Front Desk Agent or Supervisor in hospitality.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel PMS (Property Management System).
• Leadership potential and the ability to motivate a team.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Manage and train front desk staff, providing guidance and support to ensure high service standards.
• Handle guest inquiries, requests, and complaints with professionalism and a focus on guest satisfaction.
• Maintain accurate guest records and manage room reservations and cancellations.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs.
• Oversee cash handling procedures and ensure adherence to hotel policies and procedures.

Skills

Customer service

Communication

Organizational skills

Multitasking

Leadership potential

Tools

PMS (Property Management System)

Job description

About the Role

Our client is seeking an organized and service-oriented Front Desk Supervisor to manage the reception area of their hotel in Polokwane. This role is critical in ensuring a positive first impression for all guests, overseeing daily front desk operations, and leading a team of receptionists. You will be responsible for managing check-ins and check-outs, handling guest inquiries and requests, and resolving issues promptly and efficiently. The ideal candidate is a natural leader with exceptional customer service skills and a keen eye for detail.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficient check-in and check-out processes.
• Manage and train front desk staff, providing guidance and support to ensure high service standards.
• Handle guest inquiries, requests, and complaints with professionalism and a focus on guest satisfaction.
• Maintain accurate guest records and manage room reservations and cancellations.
• Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs.
• Oversee cash handling procedures and ensure adherence to hotel policies and procedures.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel Property Management Systems (PMS).
• Leadership potential and the ability to motivate a team.
• A dedication to providing an exceptional guest experience in Polokwane.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for career advancement within the hotel group.
• Comprehensive medical aid and pension fund.
• Staff accommodation may be available.
• Be part of a welcoming team in a growing hospitality establishment.