Head Front Office & Guest Experience Leader

Phoenix Recruitment Limited; South Africa; Presencial; ZAR 420 000 - 620 000; Tempo integral

Resumo da oferta

Phoenix Recruitment Limited seeks an experienced Front Office Manager for a hotel in Mokopane. The role leads the front office team, oversees reservations, cashiering, and night audit, and drives guest relations while ensuring revenue integrity.

The successful candidate will report to the General Manager, oversee shift operations, and coordinate with housekeeping to maintain high service standards and smooth room readiness.

Qualificações

• A Diploma or Degree in Hospitality Management or a related field is required.
• 3–5 years of experience in a senior hotel front office role.
• Strong guest relations and team leadership skills.
• Knowledge of reservations, rate control and room revenue integrity.
• Experience overseeing cashiering and night audit reconciliation.
• Proficiency in hotel property management systems and general computer skills.
• Opera Cloud experience would be advantageous.
• Strong organisational, communication and problem-solving skills.
• Ability to work shifts, weekends and public holidays.

Responsabilidades

• Manage daily front office operations with efficient check-in/check-out.
• Maintain a welcoming reception and consistent service standards.
• Handle guest requests and resolve complaints promptly.
• Coordinate with housekeeping regarding room readiness and arrivals.
• Oversee reservations, room allocations, availability and rate control.
• Ensure bookings, rates, discounts, and adjustments are authorised.
• Take accountability for room revenue integrity and posting errors.
• Monitor reservation records and communicate changes to departments.
• Oversee cashiering, guest accounts, payments and daily cash-ups.
• Review night audit reconciliations and investigate discrepancies.
• Ensure accurate shift handovers and adherence to controls.
• Prepare front office reports for General Manager.
• Lead, train and supervise front office staff; manage rosters.

Conhecimentos

Guest relations

Team leadership

Reservations

Rate control

Room revenue integrity

Cashiering

Night audit

Computer skills

Opera Cloud

Organisational skills

Communication skills

Formação académica

Diploma or Degree in Hospitality Management or related field

Ferramentas

Opera Cloud

Descrição da oferta de emprego

Phoenix Recruitment Limited seeks an experienced Front Office Manager for a hotel in Mokopane. The role leads the front office team, oversees reservations, cashiering, and night audit, and drives guest relations while ensuring revenue integrity.

The successful candidate will report to the General Manager, oversee shift operations, and coordinate with housekeeping to maintain high service standards and smooth room readiness.