Boutique Front Office Manager – Guest Experience Leader

Placements24; Centurion; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Medical aid contributions

Staff accommodation assistance

Performance-based incentives

Discounted hotel rates

Job summary

Placements24 in Centurion is seeking a Front Office Manager to lead the guest reception and concierge teams, ensuring seamless check-in/check-out and high service standards. You will manage the front desk, resolve guest inquiries, and coordinate with housekeeping to maintain smooth operations.

The role requires proven hotel front office leadership, excellent communication, and strong organizational skills. A blended on-site and remote planning focus is expected to support strategic tasks.

Qualifications

• Proven experience as Front Office Manager or Assistant Front Office Manager in a hotel setting.
• Strong customer service, communication and interpersonal skills.
• Proficiency with Property Management Systems (PMS) and standard office software.
• Ability to work flexible hours, including weekends and public holidays.

Responsibilities

• Lead front office team including receptionists and concierges.
• Oversee guest registration, check-in/check-out and room assignment processes.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Develop and implement front office procedures to improve satisfaction and efficiency.
• Train and supervise front desk staff with ongoing coaching and feedback.
• Coordinate with housekeeping to ensure room readiness and inventory control.
• Maintain knowledge of hotel services and local attractions; provide guest recommendations.
• Prepare daily reports and conduct team meetings; ensure a tidy front desk.

Skills

Front office leadership

Customer service excellence

Communication skills

PMS proficiency

Organizational skills

Tools

PMS software

Office software

Job description

Placements24 in Centurion is seeking a Front Office Manager to lead the guest reception and concierge teams, ensuring seamless check-in/check-out and high service standards. You will manage the front desk, resolve guest inquiries, and coordinate with housekeeping to maintain smooth operations.

The role requires proven hotel front office leadership, excellent communication, and strong organizational skills. A blended on-site and remote planning focus is expected to support strategic tasks.