Front Office Leader: Elevate Guest Experience & Revenue

Placements24; Cape Town; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Health benefits

Professional development opportunities

Accommodation assistance

Job summary

Placements24 is seeking an experienced Front Office Manager for a prestigious Cape Town establishment. You will lead the guest reception team, manage check-in/check-out processes, handle guest inquiries and complaints, and drive strategies to maximise occupancy and revenue.

The role requires strong leadership, excellent communication, and proficiency with PMS and reservation software. A commitment to service excellence and flexibility to work weekends and public holidays is essential.

Qualifications

• Minimum 4 years in front office operations, with at least 2 years in a supervisory or managerial role.
• Proven leadership and team-building abilities.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Supervise and train front office staff following service standards and hotel policies.
• Oversee daily operations: reservations, check-ins/check-outs, guest services.
• Respond to inquiries and resolve complaints to ensure guest satisfaction.
• Develop strategies to maximise room revenue and occupancy.
• Maintain lobby and front desk presentation and cleanliness.
• Keep accurate records of guest information and payments.

Skills

Front office management

Leadership

Communication

Problem solving

Tools

PMS

Reservation software

Job description

Placements24 is seeking an experienced Front Office Manager for a prestigious Cape Town establishment. You will lead the guest reception team, manage check-in/check-out processes, handle guest inquiries and complaints, and drive strategies to maximise occupancy and revenue.

The role requires strong leadership, excellent communication, and proficiency with PMS and reservation software. A commitment to service excellence and flexibility to work weekends and public holidays is essential.