Front Office Manager

Placements24; Polokwane; On-site; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Benefits package

Job summary

Placements24 in Polokwane, Limpopo, is seeking an experienced Front Office Manager to lead its front desk operations. The role involves managing check-in/check-out, reservations, and guest inquiries while ensuring exceptional service and a welcoming atmosphere in a vibrant hotel environment.

The ideal candidate will have at least 5 years in front office operations with 2 years in a supervisory capacity, strong leadership, and proficiency in PMS software and MS Office.

Qualifications

• 5+ years in front office operations
• 2+ years in supervisory/management role
• Excellent communication and customer service
• Strong organizational and multitasking abilities
• Proficiency in PMS and MS Office

Responsibilities

• Manage day-to-day Front Office operations (check-in/check-out, reservations, guest inquiries)
• Lead, train, and develop front desk team
• Ensure prompt, professional guest service at all times
• Handle guest complaints and resolve issues effectively
• Oversee room inventory and optimize occupancy and revenue
• Collaborate with other departments for smooth operations

Skills

Front office operations

Leadership

Customer service

Communication

Organization

Education

Hospitality Management or related field

Tools

PMS software

Microsoft Office

Job description

About the Role

A stylish and modern hotel in Polokwane, Limpopo , is seeking an experienced and dynamic Front Office Manager to lead its front desk operations. This crucial role involves overseeing all aspects of guest check-in and check-out, managing reservations, ensuring guest satisfaction, and leading a team of front desk professionals. The ideal candidate will possess exceptional organizational skills, strong leadership qualities, and a passion for delivering outstanding guest service. You will be responsible for creating a welcoming atmosphere and ensuring efficient operations, contributing significantly to the guest experience in Polokwane . This is a great opportunity for a motivated individual to excel in a vibrant hospitality setting.

Key Responsibilities

• Manage the day-to-day operations of the Front Office department, including check-in, check-out, reservations, and guest inquiries.
• Lead, train, motivate, and develop a team of front desk agents to ensure high standards of service.
• Ensure all guests receive prompt, professional, and courteous service at all times.
• Handle guest complaints and resolve issues effectively and efficiently.
• Oversee room inventory and manage reservations to maximize occupancy and revenue.
• Implement and maintain hotel policies and procedures related to front office operations.
• Ensure the Front Desk is well-presented and equipped with necessary supplies.
• Collaborate with other departments to ensure smooth communication and coordination.
• Manage the department's budget and control expenses effectively.
• Conduct regular performance reviews and provide feedback to front office staff.

Requirements

• A minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and multitasking abilities.
• Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
• Knowledge of reservation systems and yield management principles is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional appearance and demeanor.
• A proactive approach to problem-solving and a commitment to guest satisfaction.
• Relevant qualification in Hospitality Management or a related field is preferred.

Benefits

Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package. You will have the opportunity to grow your career in the hospitality sector in the lively city of Polokwane . Join a dedicated team committed to providing exceptional guest experiences.