Front Office Administrator

Placements24; LegKraal Gate; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary based on experience

Professional development opportunities

Staff meals and uniform provided

Supportive team environment

Job summary

Placements24 is seeking a detail-oriented Front Office Administrator for a hospitality client in Mahikeng, North West. You will manage front desk operations, check-ins/outs, reservations, and guest inquiries with a professional, friendly demeanor.

The role emphasizes organization, communication, and customer focus, with cooperation across housekeeping and maintenance. Proficiency in MS Office and PMS is required, and flexibility to work weekends and holidays is expected.

Qualifications

• Experience in front office or administrative role in hospitality.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage front desk operations: greet guests, check-ins/outs.
• Handle guest inquiries via phone, email, in person.
• Manage reservations and guest records.
• Process payments, post charges, reconcile daily transactions.
• Keep reception area tidy and presentable.
• Coordinate with housekeeping/maintenance for guest needs.
• Address guest concerns and resolve or escalate as needed.
• Provide information on hotel services and local attractions.
• Assist with reports and correspondence tasks.
• Uphold service standards and contribute to a positive guest experience.

Skills

Front desk

Administration

MS Office

PMS

Customer service

Communication

Tools

PMS

Microsoft Office

Job description

About the Role

Our client, a reputable hospitality establishment in **Mahikeng, North West**, is seeking a detail-oriented and proactive Front Office Administrator. This role is pivotal in managing the daily administrative functions of the front desk, ensuring efficient operations and exceptional guest service. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a customer-centric approach. You will be responsible for handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries. This is an excellent opportunity to contribute to a welcoming environment in **Mahikeng**.

Key Responsibilities

• Manage front desk operations, including greeting guests, processing check-ins and check-outs.
• Handle guest inquiries and requests professionally via phone, email, and in person.
• Manage room reservations and maintain accurate guest records.
• Process payments, post charges, and reconcile daily financial transactions.
• Ensure the reception area is tidy, organized, and presentable.
• Coordinate with other departments (e.g., housekeeping, maintenance) to address guest needs.
• Address guest concerns and complaints, resolving them efficiently or escalating as necessary.
• Provide information about hotel services, amenities, and local attractions.
• Assist with administrative tasks, such as generating reports and managing correspondence.
• Uphold the hotel's service standards and contribute to a positive guest experience.

Requirements

• Previous experience in a front office or administrative role within the hospitality industry.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (PMS).
• A professional, friendly, and customer-focused attitude.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts, including weekends and public holidays.
• Located in or able to commute reliably to **Mahikeng, North West**.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development.
• Staff meals and uniform provided.
• A supportive team environment.