Front Office Manager - Game Lodge

Placements24; LegKraal Gate; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Accommodation on-site

Full board during shifts

Medical aid

Retirement fund

Career progression

Staff discounts

Job summary

Placements24 partners with a luxurious game lodge near Mahikeng, North West, inviting an experienced Front Office Manager to oversee guest arrivals and departures, run reception and concierge desks, and lead the front office team to deliver exceptional hospitality.

You will drive guest relations, coordinate with housekeeping, F&B and activities, implement policies, monitor performance metrics, and ensure a seamless safari experience in a breathtaking setting.

Qualifications

• Minimum of 5 years in front office operations with at least 2 years in a supervisory/management role.
• Experience in hotel or lodge industry, preferably luxury/safari.
• Strong leadership, communication and interpersonal skills.
• Proficiency with PMS and reservation software.

Responsibilities

• Manage and supervise all front office operations including reception, concierge and guest services.
• Ensure efficient handling of guest check-ins and check-outs and inquiries.
• Lead, train and motivate the front office team to deliver outstanding guest service.
• Develop and implement front office policies to improve efficiency and guest satisfaction.
• Coordinate with housekeeping, F&B and activities to ensure seamless guest experiences.
• Monitor front office performance metrics and drive improvements.

Skills

Front office leadership

PMS knowledge

Guest services

Staff training

Education

Diploma/degree in Hospitality Management

High school diploma

Tools

PMS / Reservation software

Job description

About the Role

Our client, a luxurious game lodge situated near **Mahikeng, North West**, is seeking an experienced and service-oriented Front Office Manager. This pivotal role involves overseeing all aspects of the guest arrival and departure experience, ensuring seamless operations at the reception and concierge desks, and leading the front office team to provide exceptional hospitality. You will be instrumental in creating a welcoming atmosphere, managing guest relations, and coordinating with other lodge departments to guarantee an unforgettable safari experience. This is a fantastic opportunity for a dedicated hospitality professional to manage front-of-house operations in a unique and breathtaking environment near **Mahikeng**.

Key Responsibilities

• Manage and supervise all front office operations, including reception, concierge, and guest services.
• Ensure efficient and courteous handling of guest check-ins, check-outs, and inquiries.
• Lead, train, and motivate the front office team to deliver outstanding guest service.
• Develop and implement front office policies and procedures to enhance efficiency and guest satisfaction.
• Manage reservations, room allocations, and guest databases.
• Handle guest complaints and resolve issues promptly and effectively.
• Coordinate with housekeeping, F&B, and activities departments to ensure seamless guest experiences.
• Maintain high standards of presentation and professionalism in the lobby and front office areas.
• Oversee the concierge desk, providing guests with accurate information and assistance regarding lodge activities and local attractions.
• Monitor front office performance metrics and implement strategies for improvement.

Requirements

• Minimum of 5 years of experience in front office operations, with at least 2 years in a management or supervisory role.
• Experience in the hotel or lodge industry, preferably within a luxury or safari environment.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Excellent problem-solving abilities and a guest-centric approach.
• Ability to work flexible hours, including weekends and public holidays.
• A professional demeanor and a passion for hospitality.
• Familiarity with the **Mahikeng** region and safari operations is advantageous.
• High school diploma required; a diploma or degree in Hospitality Management is a plus.
• Ability to remain calm and composed under pressure.

Benefits

• Competitive annual salary of R .
• Accommodation provided on-site or assistance with housing near **Mahikeng**.
• Full board during shifts.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career advancement within the lodge group.
• Uniform and laundry services provided.
• Experience in a unique and exciting tourism setting.
• Generous staff discounts on lodge services.