Senior Front Office Manager

Placements24; Rustenburg; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Medical aid contributions

Provident fund

Competitive salary package

Job summary

Placements24 is recruiting a Senior Front Office Manager for a premier hotel in Rustenburg, North West. You will lead a front desk team, oversee daily operations, and implement strategies to boost guest satisfaction and operational efficiency.

The role requires strong leadership, excellent guest service, and solid knowledge of hotel software. A diploma in Hospitality Management is advantageous, and flexibility for shifts is expected.

Qualifications

• Minimum 4 years of experience in front office management or a similar supervisory role within hospitality.
• Ability to lead and manage a diverse front desk team.
• Excellent customer service and problem-solving skills.
• Proficiency in Property Management Systems (PMS) and other hotel software.

Responsibilities

• Manage daily front desk operations including check-in/check-out, reservations, and guest inquiries.
• Lead, train, and motivate the front desk team to deliver exceptional service.
• Develop strategies to enhance guest satisfaction and loyalty.
• Ensure efficient room allocation and inventory management.
• Handle guest complaints promptly and professionally.
• Oversee front office policies and procedures.

Skills

Leadership

Guest service

Team management

Communication

Problem solving

Education

Diploma/degree in Hospitality Management

Tools

Opera PMS

Hospitality software

Job description

About the Role

Our client, a prominent hotel located in Rustenburg , North West, is seeking an experienced Senior Front Office Manager to lead their front desk operations. This key role is responsible for ensuring a seamless and welcoming experience for all guests from arrival to departure. The ideal candidate will possess strong leadership abilities, excellent guest service skills, and a deep understanding of front office procedures and hotel management systems. You will manage a team of front desk agents, oversee daily operations, and contribute to the overall success of the hotel by maximizing guest satisfaction and operational efficiency.

Key Responsibilities

• Manage the daily operations of the front desk, including check-in/check-out, reservations, and guest inquiries.


• Lead, train, and motivate the front desk team to deliver exceptional guest service.


• Develop and implement strategies to enhance guest satisfaction and loyalty.


• Ensure efficient room allocation and manage room inventory effectively.


• Handle guest complaints and resolve issues promptly and professionally.


• Oversee the implementation of hotel policies and procedures within the front office department.


• Manage the front office budget and control operational costs.


• Prepare daily, weekly, and monthly reports on front office performance.


• Collaborate with other hotel departments to ensure seamless guest experiences.


• Maintain a professional and welcoming atmosphere at the front desk.

Requirements

• Minimum of 4 years of experience in front office management or a similar supervisory role within the hospitality industry.


• Proven ability to lead and manage a diverse team.


• Excellent customer service and problem-solving skills.


• Proficiency in Property Management Systems (PMS) and other relevant hotel software.


• Strong organizational and time-management abilities.


• Knowledge of hotel operations, revenue management, and yield strategies.


• Excellent communication and interpersonal skills.


• A diploma or degree in Hospitality Management or a related field is advantageous.


• Flexibility to work various shifts, including weekends and public holidays, as required.


• Must be based in or able to commute regularly to Rustenburg .

Benefits

Our client offers a competitive salary package, including potential for performance bonuses. Benefits include medical aid contributions and a provident fund. You will have the opportunity to work in a dynamic environment and gain valuable experience within a respected hospitality brand. This role offers a chance to contribute to guest satisfaction in Rustenburg , a growing city in the North West province.

• Competitive salary package, including potential for performance bonuses.


• Medical aid contributions.


• Provident fund.