Front Office Pro: Guest Services & Admin (Mahikeng)

Placements24; LegKraal Gate; On-site; ZAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary based on experience

Professional development opportunities

Staff meals and uniform provided

Supportive team environment

Job summary

Placements24 is seeking a detail-oriented Front Office Administrator for a hospitality client in Mahikeng, North West. You will manage front desk operations, check-ins/outs, reservations, and guest inquiries with a professional, friendly demeanor.

The role emphasizes organization, communication, and customer focus, with cooperation across housekeeping and maintenance. Proficiency in MS Office and PMS is required, and flexibility to work weekends and holidays is expected.

Qualifications

• Experience in front office or administrative role in hospitality.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Manage front desk operations: greet guests, check-ins/outs.
• Handle guest inquiries via phone, email, in person.
• Manage reservations and guest records.
• Process payments, post charges, reconcile daily transactions.
• Keep reception area tidy and presentable.
• Coordinate with housekeeping/maintenance for guest needs.
• Address guest concerns and resolve or escalate as needed.
• Provide information on hotel services and local attractions.
• Assist with reports and correspondence tasks.
• Uphold service standards and contribute to a positive guest experience.

Skills

Front desk

Administration

MS Office

PMS

Customer service

Communication

Tools

PMS

Microsoft Office

Job description

Placements24 is seeking a detail-oriented Front Office Administrator for a hospitality client in Mahikeng, North West. You will manage front desk operations, check-ins/outs, reservations, and guest inquiries with a professional, friendly demeanor.

The role emphasizes organization, communication, and customer focus, with cooperation across housekeeping and maintenance. Proficiency in MS Office and PMS is required, and flexibility to work weekends and holidays is expected.