Guest Relations and Events Manager

Placements24; LegKraal Gate; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Placements24 in Mahikeng, North West, seeks a highly organized Guest Relations and Events Manager to elevate guest experiences and orchestrate memorable events at a distinguished hotel.

You will lead guest relations, plan conferences and banquets, coordinate with F&B and housekeeping, manage budgets, and mentor a client-focused team. The role demands excellent communication, problem solving, and flexibility to work evenings, weekends and holidays to ensure flawless events.

Qualifications

• Minimum 4 years' experience in guest relations and/or event management in hospitality.
• Proven ability to plan and execute events of varying scales.
• Excellent customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in event planning software and office applications.
• Willing to work evenings, weekends, and holidays for events.
• Degree in Hospitality Management or related field preferred.

Responsibilities

• Oversee and enhance guest relations, ensuring prompt service.
• Handle inquiries, requests, and complaints efficiently.
• Develop relationships with key guests and clients.
• Plan, organize, and execute conferences, banquets, and social events.
• Coordinate with F&B, housekeeping, and banquets for event success.
• Manage event budgets and negotiate with vendors.
• Create event proposals, timelines, and floor plans.
• Conduct pre- and post-event meetings to gather feedback.
• Stay updated on event trends and best practices.
• Ensure events meet hotel standards and client expectations.

Skills

Guest relations

Event management

Customer service

Interpersonal skills

Negotiation

Vendor management

Time management

Education

Bachelor's degree in Hospitality Management

Tools

Event planning software

MS Office

Job description

About the Role

Our client, a distinguished hotel in **Mahikeng, North West**, is seeking a highly organized and personable Guest Relations and Events Manager. This role is integral to ensuring an exceptional guest experience and orchestrating memorable events. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a passion for hospitality. You will be responsible for managing guest inquiries and requests, resolving issues, and overseeing the planning and execution of various events, from corporate functions to private celebrations. This position requires a proactive approach, excellent communication abilities, and the capacity to manage multiple priorities effectively in a dynamic environment. We are looking for a dedicated professional who can uphold the hotel's reputation for service excellence and create seamless, engaging experiences for all guests and event attendees in **Mahikeng, North West**.

Key Responsibilities

• Oversee and enhance the guest relations function, ensuring prompt and professional service.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Develop and manage relationships with key guests and clients.
• Plan, organize, and execute a wide range of events, including conferences, banquets, and social gatherings.
• Coordinate with various hotel departments (e.g., F&B, housekeeping, banquets) to ensure successful event execution.
• Manage event budgets, negotiate with vendors, and ensure profitability.
• Create event proposals, timelines, and floor plans.
• Conduct pre- and post-event meetings to gather feedback and ensure satisfaction.
• Maintain an up-to-date knowledge of event trends and industry best practices.
• Ensure all events adhere to hotel standards and client expectations.

Requirements

• Minimum of 4 years of experience in guest relations and/or event management within the hospitality industry.
• Proven ability to plan and execute successful events of varying scales.
• Exceptional customer service and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in event planning software and standard office applications.
• Excellent negotiation and vendor management skills.
• Ability to work under pressure and meet tight deadlines.
• A creative approach to problem-solving and event design.
• Flexibility to work evenings, weekends, and holidays as required for events in **Mahikeng, North West**.
• A degree in Hospitality Management or a related field is preferred.

Benefits

• Our client offers a competitive salary and a comprehensive benefits package, including medical aid and opportunities for professional development.
• Employees receive discounts on hotel services and dining.
• This role provides the opportunity to be at the forefront of guest satisfaction and event success within a respected hospitality establishment.
• A collaborative team environment focused on delivering high-quality experiences awaits the successful candidate in **Mahikeng, North West**.