Front Office Manager

Placements24; Vereeniging; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Staff housing

Employee discounts

Development opportunities

Job summary

Placements24 is seeking a seasoned Front Office Manager for a prominent Vereeniging hotel in Gauteng. You will oversee all front desk operations, ensuring warm guest welcomes, smooth check-ins/check-outs, and high‑level service while coordinating with housekeeping, maintenance and revenue teams.

The role is hybrid, with on‑site leadership and remote administrative tasks. Ideal candidates have 5+ years in front office, 2+ in a supervisory role, strong PMS skills, and a proven track record in

Qualifications

• Minimum 5 years in front office operations, with 2+ in supervision.
• Proven ability to lead and develop a front desk team.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in PMS and relevant hotel software.
• Ability to stay calm under pressure.
• Degree or diploma in Hospitality Management preferred.

Responsibilities

• Manage day-to-day front office operations, including check-in/check-out.
• Lead, train, and motivate the front desk team.
• Implement hotel policies to ensure efficiency and guest satisfaction.
• Monitor guest feedback and resolve complaints promptly.
• Collaborate with revenue management for room inventory and rates.
• Oversee scheduling to ensure adequate coverage.
• Coordinate with housekeeping and maintenance for a smooth guest experience.
• Ensure front desk systems function correctly.
• Prepare reports on front office performance.
• Develop strategies to improve guest loyalty and profitability.

Skills

Leadership

Front desk operations

Guest service

PMS proficiency

Time management

Education

Bachelors in Hospitality Management

Tools

Opera PMS

PMS software

Job description

About the Role

Our client, a prominent and dynamic hotel located in **Vereeniging, Gauteng, ZA**, is actively seeking a highly motivated and experienced Front Office Manager. This crucial role is responsible for overseeing all front desk operations, ensuring that guests receive a warm welcome, seamless check-in/check-out experience, and attentive service throughout their stay. The ideal candidate will possess exceptional leadership skills, a keen understanding of hotel operations, and a passion for delivering outstanding guest service. You will manage a team of front desk agents, coordinate with other departments, and implement strategies to enhance guest satisfaction and operational efficiency. This position requires meticulous attention to detail, strong problem-solving abilities, and the capacity to handle stressful situations with grace and professionalism. We are looking for a proactive individual who can contribute to the hotel's reputation as a preferred accommodation provider in the region. The role involves a hybrid working arrangement, balancing on-site operational oversight with administrative tasks that can be performed remotely.

Key Responsibilities

• Manage day-to-day front office operations, including check-in, check-out, guest inquiries, and room assignments.
• Lead, train, and motivate the front desk team to ensure high standards of service and professionalism.
• Implement and enforce hotel policies and procedures to maintain operational efficiency and guest satisfaction.
• Monitor guest feedback and resolve complaints promptly and effectively.
• Manage room inventory, rates, and availability in coordination with the revenue management team.
• Oversee the scheduling of front desk staff, ensuring adequate coverage at all times.
• Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a smooth guest experience.
• Ensure all front desk equipment and systems are functioning correctly and efficiently.
• Prepare daily, weekly, and monthly reports on front office performance.
• Contribute to the development and implementation of strategies to improve guest loyalty and departmental profitability.

Requirements

• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven ability to lead and develop a front desk team.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management skills, with meticulous attention to detail.
• Proficiency in Property Management Systems (PMS) and other relevant hotel software.
• Ability to remain calm and professional under pressure.
• A good understanding of hotel operations and revenue management principles.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays, as required in **Vereeniging**.
• A degree or diploma in Hospitality Management or a related field is preferred.
• A proactive approach to problem-solving and continuous improvement.

Benefits

• Competitive annual salary of R .
• Performance-based bonuses.
• Comprehensive health insurance and retirement plan.
• Opportunities for professional development and advancement within the hotel group.
• Staff accommodation available or a housing allowance.
• Employee discounts on hotel stays and F&B.
• A supportive and dynamic work environment.
• The chance to manage a key department in a busy hotel.