Front Office Manager

Placements24; Benoni; On-site; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Staff discounts

Career progression

Job summary

Placements24 is seeking a Front Office Manager for a prominent hotel in Benoni, Gauteng. The role oversees reception, concierge and reservations, driving service standards and efficient check-in/check-out.

The ideal candidate will have strong leadership, communication and customer service skills, plus expertise in hotel operations and reservations systems. A PMS proficiency is essential for daily operations and staff supervision.

Qualifications

• 3+ years of Front Office supervision/management experience in hospitality.
• Strong knowledge of hotel operations, reservation systems and front desk procedures.
• Excellent leadership, communication and customer service skills.

Responsibilities

• Lead Front Office, concierge and reservations teams.
• Ensure efficient, courteous guest service during check-in/check-out and inquiries.
• Train, supervise and motivate Front Office staff to maintain service standards.
• Develop procedures to improve operational efficiency and guest satisfaction.
• Manage room inventory, rates and occupancy with Sales and Revenue teams.
• Address guest complaints promptly and resolve issues.

Skills

Leadership

Communication

Customer service

Under pressure

Organizational skills

Tools

PMS (hotel management software)

Job description

About the Role

Our client is seeking a professional and guest-focused Front Office Manager to lead their welcoming hotel in Benoni . This integral role ensures that the first and last impressions of guests are exceptional, managing the reception, concierge, and reservations teams. You will be responsible for overseeing daily operations, driving service standards, managing staff performance, and ensuring efficient check-in/check-out processes. This is a fantastic opportunity for a leader with strong organizational skills and a passion for hospitality to contribute to the success of a prominent hotel in Gauteng, enhancing the overall guest experience.

Key Responsibilities

• Manage all aspects of the Front Office department, including reception, concierge, and reservations.
• Ensure efficient and courteous guest service, handling check-ins, check-outs, inquiries, and guest requests.
• Train, supervise, and motivate Front Office staff to deliver exceptional service standards.
• Develop and implement procedures to optimize operational efficiency and guest satisfaction.
• Manage room inventory, rates, and occupancy, working closely with sales and revenue management.
• Handle guest complaints and issues promptly and effectively, aiming for resolution.

Requirements

• Minimum of 3 years of experience in Front Office supervision or management within the hospitality industry.
• Strong knowledge of hotel operations, reservation systems, and front desk procedures.
• Excellent leadership, communication, and customer service skills.
• Ability to remain calm and professional under pressure.
• Proficiency in hotel management software (PMS) is essential.
• A keen eye for detail and strong organizational abilities.

Benefits

• Competitive salary and potential for annual performance bonuses.
• Comprehensive health and retirement benefits package.
• Employee discounts on hotel stays and dining.
• Opportunities for career advancement within the hotel group.
• A supportive and dynamic work environment committed to guest satisfaction.