Front Desk Supervisor: Elevate Guest Experience

Placements24; LegKraal Gate; On-site; ZAR 179,000 - 257,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Employee discounts on stays

Leadership development opportunities

Job summary

Placements24 is seeking a charismatic Hotel Front Desk Supervisor to lead the guest reception team in Mahikeng. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and efficient service throughout their stay.

The ideal candidate has supervisory experience in a hotel, strong communication skills, and a solid understanding of PMS. This role offers a competitive salary, training opportunities, and a dynamic work environment in the North West

Qualifications

• Minimum 1 year leading a front desk or guest services team.
• Excellent communication and guest relation skills.
• Ability to remain calm under pressure and resolve issues.

Responsibilities

• Supervise and train front desk staff to deliver exceptional service.
• Manage reservations, check-ins/check-outs and billing accurately.
• Handle guest inquiries and complaints professionally.
• Keep the front desk area organized and well-supplied.
• Coordinate with hotel departments to meet guest needs.
• Help enforce hotel policies and security standards.

Skills

Team leadership

Customer service

Interpersonal skills

PMS proficiency

Tools

PMS

Job description

Placements24 is seeking a charismatic Hotel Front Desk Supervisor to lead the guest reception team in Mahikeng. You will be the first point of contact for guests, ensuring a warm welcome, smooth check-in/check-out, and efficient service throughout their stay.

The ideal candidate has supervisory experience in a hotel, strong communication skills, and a solid understanding of PMS. This role offers a competitive salary, training opportunities, and a dynamic work environment in the North West