Hotel Front Desk Supervisor

Placements24; Kempton Park; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Staff accommodation

Service discounts

Career progression

Competitive salary

Job summary

Placements24 is seeking an experienced Hotel Front Desk Supervisor to lead front desk operations in Tembisa. This role focuses on delivering exceptional guest service, overseeing check-ins and check-outs, and maintaining hotel standards.

You will train and mentor staff, resolve guest issues promptly, and ensure smooth daily operations. The ideal candidate has at least 2 years in hospitality front desk with supervisory experience and strong communication skills.

Qualifications

• Minimum 2 years in front desk or guest services in hospitality.
• Previous supervisory experience is desirable.
• Excellent customer service and interpersonal skills.
• Strong problem-solving and composure under pressure.

Responsibilities

• Supervise daily front desk operations and guest check-ins/outs.
• Train, schedule, and mentor front desk staff.
• Handle guest inquiries and resolve complaints promptly.
• Maintain high service standards and hotel policies.
• Lead regular team meetings and performance reviews.

Skills

Leadership

Communication

Customer service

Guest relations

PMS proficiency

Tools

Property Management System (PMS)

Job description

About the Role

Our client is seeking an experienced and customer-focused Hotel Front Desk Supervisor to lead their front desk operations in Tembisa. This pivotal role involves overseeing the daily activities of the front desk team, ensuring exceptional guest service, and maintaining the smooth operation of check-ins and check-outs. You will be responsible for training and mentoring front desk staff, resolving guest issues promptly, and upholding the hotel's standards of excellence. The ideal candidate will possess strong leadership qualities, excellent communication skills, and a deep understanding of hotel operations and guest relations.

Key Responsibilities

• Supervise and manage the day-to-day operations of the front desk, ensuring efficiency and guest satisfaction.
• Train, schedule, and mentor front desk staff, fostering a positive and productive team environment.
• Handle guest inquiries, concerns, and complaints with professionalism and a focus on resolution.
• Oversee check-in and check-out procedures, ensuring accuracy and adherence to hotel policies.
• Maintain the hotel's reputation by ensuring high standards of guest service and operational excellence.
• Conduct regular team meetings and performance reviews to ensure optimal team performance.

Requirements

• Minimum of 2 years of experience in a front desk or guest services role within the hotel industry.
• Previous supervisory or leadership experience is highly desirable.
• Excellent customer service and interpersonal skills, with a passion for hospitality.
• Proficiency in Property Management Systems (PMS) and standard office software.
• Strong problem-solving abilities and the capacity to handle stressful situations calmly.

Benefits

• Competitive salary commensurate with experience.
• Opportunity to work in a dynamic and reputable hotel in Tembisa.
• Staff accommodation may be available.
• Discounts on hotel services and amenities.
• Career advancement opportunities within the hospitality group.