Front Desk Supervisor

Placements24; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Retirement fund

Career advancement

Staff discounts

Supportive environment

Paid time off

Public holiday leave

Job summary

Placements24 in Durban is seeking a motivated Front Desk Supervisor to manage the reception area of a busy establishment. You will lead front desk staff and ensure a welcoming, efficient experience for guests and clients.

The ideal candidate will have supervisory experience, strong communication, and proficiency with hotel management or reservation software. Flexible hours including evenings, weekends, and holidays are required.

Qualifications

• Minimum of a high school diploma or equivalent; hospitality education is a plus.
• Previous front desk or customer service experience with supervisory responsibilities preferred.
• Strong communication and leadership abilities with a customer-focused mindset.

Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and procedures.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Professionally handle guest inquiries, requests, and complaints.
• Maintain a clean, organized, and presentable reception area at all times.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Oversee room inventory and reservations to optimize occupancy and revenue.

Skills

Communication

Leadership

Problem solving

Customer service

Team supervision

Hotel software

Education

High school diploma

Hospitality education

Tools

Hotel management systems

Reservation software

Job description

About the Role

Our client is seeking a motivated and customer-focused Front Desk Supervisor to manage the reception area of their busy establishment in Durban. This role is crucial in creating the first impression for guests and clients, ensuring a welcoming and efficient experience. You will lead a team of front desk staff, overseeing daily operations, handling inquiries, and resolving issues promptly. The ideal candidate will possess exceptional interpersonal skills, a keen eye for detail, and a commitment to upholding the highest standards of service excellence in a dynamic, fast-paced environment. You will be the primary point of contact for guest concerns and operational flow, ensuring smooth transitions and satisfaction.

Key Responsibilities

• Supervise and train front desk staff, ensuring adherence to service standards and operational procedures.
• Manage guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries, requests, and complaints professionally and empathetically.
• Oversee the maintenance of the reception area, ensuring it is clean, organized, and presentable at all times.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Manage room inventory and reservations, optimizing occupancy and revenue.

Requirements

• Previous experience in a front desk or customer service role, with supervisory experience preferred.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in hotel management systems or reservation software.
• A professional demeanor and a strong commitment to customer satisfaction.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• High school diploma or equivalent; further education in hospitality is a plus.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for career advancement within the hospitality sector.
• Staff discounts on services and accommodation.
• A supportive and dynamic work environment.
• Paid time off and public holiday leave.