Front Desk Supervisor — Elevate Guest Experience

Placements24; Upington; Sur place; ZAR 100 000 - 167 000; Plein temps

Avantages offerts par ce poste

Employee discounts on hotel stays and餐

Career development opportunities

Positive work environment

Résumé du poste

Placements24 in Upington, Northern Cape, is seeking a Front Desk Supervisor to lead the guest services team and support the Front Office Manager. The role focuses on welcoming guests, managing daily operations, and resolving inquiries to ensure a smooth, high‑quality guest experience.

The ideal candidate will have strong customer service skills, supervisory experience, and a solid understanding of hotel operations.

Qualifications

• Previous front desk or guest services experience with supervisory experience preferred.
• Customer service excellence and strong interpersonal skills.
• Proficiency in Property Management Systems (PMS) and standard office software.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and effective under pressure.
• Strong communication skills, both verbal and written.
• Flexibility to work shifts, weekends and public holidays in Upington.
• Positive attitude and a team-player mentality.
• Basic understanding of hotel operations and revenue management is a plus.

Responsabilités

• Supervise and support front desk agents, ensuring adherence to hotel service standards.
• Assist with guest check-in and check-out procedures, ensuring accuracy and efficiency.
• Handle guest requests, inquiries, and complaints, escalating issues to management when necessary.
• Train new front desk staff on hotel procedures, policies, and systems.
• Monitor the front desk area to ensure it is clean, organized, and presentable.
• Assist in managing room inventory and coordinating with housekeeping.
• Process payments, balance cash drawers, and prepare daily reports.
• Ensure all guest interactions are professional, courteous, and efficient.
• Contribute to maintaining a positive and collaborative work environment for the front desk team.
• Provide information to guests about hotel services, amenities, and local attractions.

Connaissances

Front desk supervision

Customer service

PMS proficiency

Organizational skills

Communication skills

Outils

PMS software

Description du poste

Placements24 in Upington, Northern Cape, is seeking a Front Desk Supervisor to lead the guest services team and support the Front Office Manager. The role focuses on welcoming guests, managing daily operations, and resolving inquiries to ensure a smooth, high‑quality guest experience.

The ideal candidate will have strong customer service skills, supervisory experience, and a solid understanding of hotel operations.