Guest Experience Lead: Front Desk Supervisor

Placements24; Rustenburg; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Career advancement

On-site training

Uniform provided

Meals provided

Dynamic work environment

Job summary

Placements24 in Rustenburg is seeking a professional Front Desk Supervisor to lead the reception team and ensure guests receive a warm welcome and efficient service.

You will oversee daily front desk operations, manage staff performance, handle inquiries, coordinate with housekeeping and maintenance, and prepare daily occupancy and revenue reports. This role requires strong leadership and a commitment to service excellence.

Qualifications

• Experience supervising front desk teams in hospitality.
• Strong leadership and communication abilities.
• Proficiency with PMS and reservation systems.

Responsibilities

• Supervise and train front desk staff, ensure adherence to service standards.
• Manage guest check-ins and check-outs with accuracy and efficiency.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room inventory, reservations, and assignments.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Prepare daily occupancy, revenue, and guest feedback reports.

Skills

Front desk supervision

Leadership

Customer service

Communication

Staff training

Tools

Property Management Systems (PMS)

Reservation software

Job description

Placements24 in Rustenburg is seeking a professional Front Desk Supervisor to lead the reception team and ensure guests receive a warm welcome and efficient service.

You will oversee daily front desk operations, manage staff performance, handle inquiries, coordinate with housekeeping and maintenance, and prepare daily occupancy and revenue reports. This role requires strong leadership and a commitment to service excellence.