Guest Experience Supervisor - Front Desk Leader

Placements24; Gqeberha; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive wage

Overtime potential

Medical benefits

Retirement plan

Employee discounts

Career advancement

Job summary

Placements24 in Port Elizabeth is seeking a Front Desk Supervisor to oversee the reception and front office operations, ensuring a warm, efficient check-in/check-out for guests. You will lead a small team of front desk agents, manage reservations, and handle guest inquiries with a professional, service-driven approach in a busy hotel environment.

This on-site role emphasizes attention to detail, strong communication, and a calm presence under pressure, with opportunities for overtime and career

Qualifications

• Minimum 3 years in front office operations, with at least 1 year in supervision.
• Strong customer service and professional demeanor.
• Experience with Property Management Systems (PMS) required.

Responsibilities

• Supervise daily front desk operations including check-in and check-out.
• Train and schedule front desk agents to ensure coverage and service quality.
• Handle guest inquiries, requests and complaints professionally.
• Manage reservations, cancellations and group bookings.
• Oversee cash handling and daily financial reconciliation.

Skills

Front desk supervision

Customer service

Communication

Organizational skills

Team leadership

PMS experience

Tools

Property Management System (PMS)

Job description

Placements24 in Port Elizabeth is seeking a Front Desk Supervisor to oversee the reception and front office operations, ensuring a warm, efficient check-in/check-out for guests. You will lead a small team of front desk agents, manage reservations, and handle guest inquiries with a professional, service-driven approach in a busy hotel environment.

This on-site role emphasizes attention to detail, strong communication, and a calm presence under pressure, with opportunities for overtime and career