Front Desk Agent - Luxury Hotel

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Wage + service charge

Health benefits

Employee discounts

Training opportunities

Great work environment

Job summary

Placements24 is seeking a welcoming Front Desk Agent for a luxury hotel in Nelspruit (Mbombela), Mpumalanga. You will be the first point of contact for guests, greeting arrivals, assisting with check-in and check-out, handling inquiries, and providing information about services and local attractions.

You will maintain a polished appearance, deliver exceptional customer service, manage reservations, process payments accurately, and handle multiple tasks in a fast-paced environment.

Qualifications

• Prior front desk or hospitality experience.
• Excellent communication and interpersonal skills.
• Proficiency with hotel reservation systems.
• Able to multitask in a fast-paced environment.
• Flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage guest check-in and check-out processes efficiently.
• Handle guest requests, reservations, and provide information about hotel services and local attractions.
• Resolve guest issues and complaints with empathy and promptness.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and balance cash and credit card transactions accurately.

Skills

Customer service

Communication

Multitasking

Front desk software

Professional appearance

Tools

Hotel reservation systems

Job description

About the Role

Our client is looking for a welcoming and efficient Front Desk Agent to join their luxury hotel team in Nelspruit . You will be the first point of contact for guests, providing a warm welcome and assisting with check-in, check-out, and various inquiries. This role requires exceptional customer service skills, a professional demeanor, and the ability to handle multiple tasks efficiently in a fast-paced environment. As a key representative of the hotel's brand, you will play a vital role in ensuring guest satisfaction and creating a positive first impression, contributing to the overall guest experience in Mpumalanga.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Manage guest check-in and check-out processes efficiently.
• Handle guest requests, reservations, and provide information about hotel services and local attractions.
• Resolve guest issues and complaints with empathy and promptness.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and balance cash and credit card transactions accurately.

Requirements

• Previous experience as a Front Desk Agent or in a customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in using hotel reservation systems and front desk software.
• Strong organizational skills and the ability to multitask.
• A professional appearance and a friendly, engaging personality.
• Ability to work shifts, including evenings, weekends, and holidays.

Benefits

• Competitive hourly wage and potential for service charge distribution.
• Health and wellness benefits.
• Employee discounts on hotel stays and dining.
• Opportunities for training and career development within the hotel.
• A vibrant and supportive work environment in a beautiful tourist region.