Front Desk Supervisor - Upington

Placements24; Upington; Sur place; ZAR 83 000 - 124 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement savings options

Paid vacation and sick leave

Employee discounts

Overtime potential

Résumé du poste

Placements24 is seeking a Front Desk Supervisor for a well-appointed hotel in Upington. You will lead the reception team, oversee check-in/out, and ensure a welcoming guest experience. The ideal candidate has front desk supervisory experience, strong communication and leadership skills, and knowledge of hotel operations and reservations systems.

Join a supportive team with opportunities for advancement. Competitive hourly wage with potential overtime and benefits including health insurance,

Qualifications

• Previous Front Desk supervisory experience in hospitality.
• Knowledge of hotel operations including reservation systems and front desk procedures.
• Strong communication, interpersonal and leadership skills.
• Ability to remain calm and professional under pressure.
• Proficient with hotel management software and general computer applications.
• Committed to providing excellent guest service.

Responsabilités

• Supervise daily front desk operations, ensuring smooth check-in and check-out.
• Train, schedule, and manage front desk staff; provide guidance and support.
• Handle guest inquiries, requests, and complaints efficiently.
• Manage room inventory and reservations; maintain accurate guest records.
• Ensure front desk procedures align with hotel standards and policies.
• Maintain high levels of customer service and guest satisfaction.

Description du poste

About the Role

Our client is seeking an organized and customer-focused Front Desk Supervisor to lead the reception team at their well-appointed hotel in Upington. This role is crucial for creating a welcoming first impression and ensuring efficient check-in and check-out processes. You will supervise front desk staff, handle guest inquiries, manage reservations, and address any guest concerns to ensure a positive overall experience. The ideal candidate is personable, possesses strong leadership skills, and has a thorough understanding of front office operations in the hospitality sector.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out procedures.
• Train, schedule, and manage front desk staff, providing guidance and support.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Manage room inventory, reservations, and accurately update guest records in the system.
• Ensure all front desk procedures comply with hotel standards and policies.
• Maintain a high level of customer service and guest satisfaction.

Requirements

• Previous experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Knowledge of hotel operations, including reservation systems and front desk procedures.
• Strong communication, interpersonal, and leadership skills.
• Ability to remain calm and professional under pressure.
• Proficiency in using hotel management software and basic computer applications.
• A commitment to providing excellent guest service.

Benefits

• Competitive hourly wage with potential for overtime.
• Health insurance and retirement savings options.
• Paid vacation and sick leave.
• Employee discounts on hotel stays and services.
• Supportive team environment with opportunities for advancement.