Guest Experience Agent - Front Desk (Tips & Discounts)

Placements24; Upington; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Tips & service charges

Employee discounts on stays

Training & development

Supportive work environment

Job summary

Placements24 in Upington is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins and check-outs, answer inquiries, and help ensure a smooth, welcoming stay for every guest.

Ideal candidates are customer-service oriented with strong communication and organizational skills. The role offers a competitive hourly wage, potential tips, employee discounts, training, and a supportive, friendly work environment.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency with computer systems, including reservation software.
• Positive attitude and a strong commitment to guest satisfaction.

Responsibilities

• Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
• Answer telephone calls, assist guests with inquiries, and direct calls as necessary.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve minor issues promptly and professionally.
• Process payments, post charges, and balance cash and credit card transactions.
• Maintain the cleanliness and organization of the front desk and lobby area.

Skills

Customer service

Hospitality

Communication

Organizational skills

Multitasking

Reservations software

Tools

Reservation software

Job description

Placements24 in Upington is seeking a friendly Front Desk Agent to be the first point of contact for guests. You will handle check-ins and check-outs, answer inquiries, and help ensure a smooth, welcoming stay for every guest.

Ideal candidates are customer-service oriented with strong communication and organizational skills. The role offers a competitive hourly wage, potential tips, employee discounts, training, and a supportive, friendly work environment.