Bilingual French & English Call Center Agent

Mass Markets; Cape Town; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Mass Markets in Cape Town seeks confident French Call Center Representatives to engage with customers positively and professionally. Candidates will manage customer interactions and support business operations through quality communication.

A Grade 12 certificate, fluency in English and French, and 1-2 years in a BPO environment are essential. The role demands excellent communication skills and an adaptable work attitude. Further screening may include background checks and drug tests.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Ability to work in a fast-paced and target-driven environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple communication channels.
• Provide assistance, information, and support to customers when required.
• Accurately capture and maintain customer information and records.
• Deliver a professional and positive customer experience.

Skills

Fluent in English and French

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy

Education

Grade 12 / National Senior Certificate

Job description

Mass Markets in Cape Town seeks confident French Call Center Representatives to engage with customers positively and professionally. Candidates will manage customer interactions and support business operations through quality communication.

A Grade 12 certificate, fluency in English and French, and 1-2 years in a BPO environment are essential. The role demands excellent communication skills and an adaptable work attitude. Further screening may include background checks and drug tests.