Food and Beverage Supervisor

Placements24; Mbombela (Nelspruit); On-site; ZAR 83,000 - 110,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical aid contribution

Paid vacation and sick leave

Training and career advancement

Employee discounts

Job summary

Placements24 is seeking a motivated Food and Beverage Supervisor for a well-regarded hotel in Nelspruit. The role focuses on supervising dining operations across outlets, delivering excellent guest service, and supporting the F&B Manager in daily operations.

The ideal candidate will have at least 2 years in F&B supervision, strong leadership and communication skills, and a proactive approach to guest satisfaction. Flexibility to work nights, weekends and holidays is required in Nelspruit.

Qualifications

• Minimum of 2 years experience in food and beverage service or supervision.
• Proven ability to lead and motivate a team.
• Strong customer service skills and a proactive approach to guest satisfaction.
• Excellent communication and interpersonal abilities.
• Knowledge of food & beverage operations, including menu items, service standards, and basic cost control.
• Familiarity with POS systems.
• Ability to work flexible hours, including nights, weekends, and public holidays, in Nelspruit.
• Basic understanding of health and safety regulations.
• High school diploma or equivalent; hospitality certification is a plus.

Responsibilities

• Supervise daily F&B operations, including restaurants, bars, and room service, ensuring high standards of service and cleanliness.
• Assist in managing F&B staff, including scheduling, training, and performance monitoring.
• Ensure all guests receive prompt and courteous service, addressing any concerns or complaints effectively.
• Maintain inventory levels and assist with ordering supplies as needed.
• Enforce all health, safety, and sanitation policies and procedures.
• Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency.
• Ensure adherence to beverage service standards and responsible alcohol service policies.
• Prepare daily reports on sales, labor, and inventory.
• Work collaboratively with the kitchen team to ensure smooth communication and timely delivery of food orders.
• Uphold the hotel's standards and reputation for quality dining experiences.

Skills

Team leadership

Customer service

Communication

Hospitality knowledge

Flexibility

Education

High school diploma or equivalent

Hospitality certification (a plus)

Tools

POS systems

Job description

About the Role Our client, a well-regarded hotel with multiple dining venues in Nelspruit , is seeking a motivated and service-oriented Food and Beverage Supervisor. This role is crucial in ensuring the smooth operation of dining outlets, providing exceptional customer service, and supporting the Food and Beverage Manager. The ideal candidate will have a passion for hospitality, strong leadership potential, and excellent communication skills. This is a great opportunity to grow within a dynamic hospitality environment.

Key Responsibilities

• Supervise daily F&B operations, including restaurants, bars, and room service, ensuring high standards of service and cleanliness.
• Assist in managing F&B staff, including scheduling, training, and performance monitoring.
• Ensure all guests receive prompt and courteous service, addressing any concerns or complaints effectively.
• Maintain inventory levels and assist with ordering supplies as needed.
• Enforce all health, safety, and sanitation policies and procedures.
• Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency.
• Ensure adherence to beverage service standards and responsible alcohol service policies.
• Prepare daily reports on sales, labor, and inventory.
• Work collaboratively with the kitchen team to ensure smooth communication and timely delivery of food orders.
• Uphold the hotel's standards and reputation for quality dining experiences.

Requirements

• Minimum of 2 years of experience in food and beverage service or supervision within the hospitality industry.
• Proven ability to lead and motivate a team.
• Strong customer service skills and a proactive approach to guest satisfaction.
• Excellent communication and interpersonal abilities.
• Knowledge of food and beverage operations, including menu items, service standards, and basic cost control.
• Familiarity with POS systems.
• Ability to work flexible hours, including nights, weekends, and public holidays, in Nelspruit .
• Basic understanding of health and safety regulations.
• High school diploma or equivalent required; hospitality certification is a plus.
• A positive attitude and a dedication to teamwork.

Benefits

• Competitive hourly wage and potential for tips/gratuities.
• Medical aid contribution.
• Paid vacation and sick leave.
• Opportunities for training and career advancement within the hotel.
• Employee discounts on hotel stays and dining.
• A supportive and fast-paced work environment.
• Be part of a reputable hotel in the scenic Mpumalanga region.