Field Service Technician - Telecoms

Placements24; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle

Medical aid

Retirement fund

Career development

Client satisfaction focus

Job summary

Placements24 is seeking a skilled Field Service Technician to join their team in Cape Town, focusing on installation, maintenance, and repair of telecommunication equipment across client sites. You will be the primary contact, diagnose issues, and ensure seamless operation of telecom systems.

The role requires hands-on work, ability to work autonomously in diverse environments, and strong communication with customers.

Qualifications

• A relevant technical qualification or certification in electronics, telecommunications, or a related field.
• Proven experience as a Field Service Technician or in a similar technical support role within the telecoms industry.
• Strong understanding of network infrastructure, including fibre optics, copper cabling, and wireless technologies.
• Proficiency in using diagnostic tools, test equipment, and hand tools for installations and repairs.
• Excellent customer service skills and the ability to communicate technical information clearly.
• Valid driver's licence and a clean driving record are essential for travel.

Responsibilities

• Install, configure, and commission telecommunication systems, including fibre optics, mobile base stations, and fixed-line infrastructure.
• Perform routine maintenance, diagnostics, and troubleshooting on client equipment to prevent service disruptions.
• Respond promptly to service calls and resolve technical issues efficiently, ensuring minimal downtime for clients.
• Conduct site surveys and provide technical recommendations for optimal equipment placement and performance.
• Maintain accurate records of service calls, repairs, and inventory using company software.
• Adhere to all safety regulations and company policies while on client premises in Cape Town and surrounding areas.

Skills

Field service

Diagnostics

Networking basics

Customer service

Troubleshooting

Education

Electronics qualification

Tools

Test equipment

Hand tools

Network analysers

Job description

About the Role

Our client is seeking a skilled Field Service Technician to join their team based in Cape Town , focusing on the installation, maintenance, and repair of telecommunication equipment. You will be the primary point of contact for clients, ensuring seamless operation of their telecom systems at various sites across the region. This role demands excellent diagnostic skills, a hands-on approach, and the ability to work autonomously in diverse environments. You will play a crucial role in maintaining customer satisfaction and upholding the company's reputation for reliable service delivery in the competitive telecoms sector.

Key Responsibilities

• Install, configure, and commission telecommunication systems, including fibre optics, mobile base stations, and fixed-line infrastructure.


• Perform routine maintenance, diagnostics, and troubleshooting on client equipment to prevent service disruptions.


• Respond promptly to service calls and resolve technical issues efficiently, ensuring minimal downtime for clients.


• Conduct site surveys and provide technical recommendations for optimal equipment placement and performance.


• Maintain accurate records of service calls, repairs, and inventory using company software.


• Adhere to all safety regulations and company policies while on client premises in Cape Town and surrounding areas.

Requirements

• A relevant technical qualification or certification in electronics, telecommunications, or a related field.


• Proven experience as a Field Service Technician or in a similar technical support role within the telecoms industry.


• Strong understanding of network infrastructure, including fibre optics, copper cabling, and wireless technologies.


• Proficiency in using diagnostic tools, test equipment, and hand tools for installations and repairs.


• Excellent customer service skills and the ability to communicate technical information clearly.


• Valid driver\'s license and a clean driving record are essential for travel.

Benefits

• Competitive annual salary and performance-based incentives.


• Company vehicle, fuel card, and mobile phone provided.


• Comprehensive medical aid and retirement fund.


• Opportunities for skill development and career advancement within the telecoms field.


• A supportive team environment focused on client satisfaction in the Western Cape region.


• Exposure to diverse and challenging projects in a growing industry.