Field Service Technician - Telecom

Placements24; Stellenbosch; On-site; ZAR 260,000 - 380,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Mobile phone

Health insurance

Training programs

Career progression

Job summary

Placements24 is seeking a Field Service Technician to provide on-site support for telecom network installations and maintenance in the Paarl region. You will install, configure, and troubleshoot equipment at customer premises, ensuring reliable operation and high customer satisfaction.

The role requires hands-on technical skills, experience in field service, and a commitment to safety. A company vehicle, tools, and mobile phone are provided, along with ongoing training and opportunities for

Qualifications

• Experience in field service or telecom technical support.
• Solid understanding of networking and TCP/IP.
• Ability to use diagnostic tools and testing equipment.

Responsibilities

• Install, configure, and maintain telecom equipment on customer premises.
• Diagnose and resolve connectivity, signal, and equipment issues.
• Perform routine maintenance and upgrades on network components.
• Document activities to company standards.
• Provide clear explanations to customers and ensure satisfaction.
• Follow safety regulations and company policies.

Skills

Networking principles

TCP/IP

Diagnostics tools

Mechanical aptitude

Customer service

Tools

Testing equipment

Job description

About the Role

Our client is seeking a proficient Field Service Technician to provide essential on-site support for their telecommunications network installations and maintenance in the Paarl region. This role is vital for ensuring the reliable operation of our client's infrastructure, involving the installation, repair, and troubleshooting of various telecom equipment at customer premises and network points. You will play a key role in maintaining high levels of customer satisfaction through prompt and effective service delivery. This is a field-based position demanding technical expertise and a commitment to service excellence.

Key Responsibilities

• Install, configure, and maintain telecommunications equipment, including routers, modems, and associated wiring.
• Diagnose and resolve technical issues related to network connectivity, signal quality, and equipment malfunction.
• Perform routine maintenance checks and upgrades on network infrastructure components.
• Ensure all work is completed to industry standards and company specifications, documenting all activities accurately.
• Provide excellent customer service, explaining technical issues and solutions clearly to clients.
• Adhere to all safety regulations and company policies while performing duties.

Requirements

• Experience in a field service or technical support role, preferably within the telecom industry .
• Solid understanding of networking principles, TCP/IP, and basic electronics.
• Proficiency in using diagnostic tools and testing equipment.
• Strong mechanical aptitude and the ability to work with hand and power tools.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills, with a customer-centric approach.

Benefits

• Competitive salary and potential for performance bonuses.
• Company-provided vehicle, tools, and mobile phone.
• Comprehensive training programs for new technologies and products.
• Health and accident insurance.
• Opportunities for advancement within the company.