Field Service Technician - Nelspruit

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 165,000 - 248,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Tools provided

Medical insurance

Training & certification

Job summary

Placements24 is seeking a Field Service Technician in Nelspruit, Mpumalanga, to install, maintain, and repair telecommunications equipment at customer premises and network sites.

You will perform wiring, testing, triaging issues, and ensure safe, high-quality service delivery. The role requires flexibility for weekends/holidays and a valid driver’s license.

Qualifications

• Proven field service experience in telecom/IT.
• Strong troubleshooting and problem-solving abilities.
• Ability to work independently in a field environment.

Responsibilities

• Install, configure, and test telecommunications equipment (routers, modems, STBs) and cabling.
• Perform routine maintenance and preventative checks on network infrastructure and customer equipment.
• Diagnose and resolve technical issues reported by customers with minimal service disruption.
• Troubleshoot and repair faults in broadband, voice, and television services.
• Follow safety protocols and company guidelines during site visits.
• Manage inventory of equipment and tools to ensure availability and proper usage.
• Provide clear technical support and guidance to customers.
• Complete service reports accurately and submit timely.
• Coordinate with network operations center and support teams for complex issues.
• Ensure customer satisfaction through professional and efficient service.

Skills

Field service

Telecommunications

Troubleshooting

Customer service

Time management

Driver's license

Education

NTC/N6 in Electrical/Telecommunications

Tools

Hand tools

Test equipment

Diagnostic software

Job description

About the Role

Our client, a leading provider of telecommunications services, is seeking a dedicated and skilled Field Service Technician to join their operations team based in Nelspruit, Mpumalanga . This hands-on role is essential for delivering high-quality installation, maintenance, and repair services for telecommunications equipment and infrastructure at customer premises and network sites. You will be responsible for ensuring that services are delivered efficiently and professionally, meeting high standards of customer satisfaction. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a commitment to safety and quality. This is a fantastic opportunity to join a growing company and build a career in the vital telecommunications sector in South Africa , working directly with customers and technology in the field.

Key Responsibilities

• Install, configure, and test telecommunications equipment, including routers, modems, set-top boxes, and related cabling.
• Perform routine maintenance and preventative checks on network infrastructure and customer equipment.
• Diagnose and resolve technical issues reported by customers, ensuring minimal disruption to service.
• Troubleshoot and repair faults in broadband, voice, and television services.
• Adhere to all safety protocols and company guidelines during site visits.
• Manage inventory of equipment and tools, ensuring availability and proper usage.
• Provide clear and concise technical support and guidance to customers.
• Complete service reports accurately and submit them in a timely manner.
• Liaise with the network operations center and technical support teams to elevate complex issues.
• Ensure customer satisfaction by delivering professional and efficient service.

Requirements

• A relevant technical qualification (e.g., NTC, N6 in Electrical/Telecommunications) or equivalent experience.
• Proven experience as a Field Service Technician or similar role in the telecommunications or IT industry.
• Strong understanding of broadband technologies (DSL, Fibre Optic), VoIP, and relevant network protocols.
• Proficiency in using hand tools, test equipment, and diagnostic software.
• Excellent troubleshooting and problem-solving abilities.
• Good communication and customer service skills.
• Ability to work independently and manage time effectively in a field environment.
• A valid driver's license and a clean driving record.
• Willingness to work flexible hours, including weekends and public holidays, as required.

Benefits

• Competitive hourly wage and overtime pay.
• Company vehicle and fuel allowance.
• Provision of tools and safety equipment.
• Comprehensive medical and accident insurance.
• Paid training and opportunities for certification.
• A supportive team environment and potential for advancement within the company.